Mining Technology Implementation Specialist (Onboard)

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Are you ready to be at the forefront of mining technology? As a key player in the Cat MineStar implementation team, you’ll dive into the world of cutting-edge MineStar technology products. From Command for Hauling, Dozing, and Drilling (autonomy) to Fleet, Terrain, Health, Edge, DSS, Reporting, and more, you’ll be part of a team that’s revolutionizing the mining industry!

What You’ll Do:

Innovate and Inspire: Drive customer recognition of the incredible value of our product features, improved processes, and change management.

Be the Expert: Enhance your product-positioning knowledge for Caterpillar and provide invaluable feedback on product features and benefits.

Field Explorer: Identify and document job/application profiles based on real-world observations while working directly with customers.

Industry Ambassador: Elevate the industry’s perception of Caterpillar and actively participate in related mining associations.

Your Mission:

Define mining site infrastructure, set up servers, install and configure MineStar products, and perform system upgrades with each new release. For this role, the primary focus will be to support the deployment and commissioning of the onboard hardware and software. Embark on-site visits to mining locations, ensuring seamless implementation and upgrades.

What Skills you will have:

• Technical Excellence: Experience in databases, engineering, mining technology or IT; ability to develop and provide solutions to significant technical challenges. A passion for mining operations and technology products.

• Field Support: Hands-on experience with server setup, software installation, and system configuration. A spirit of adventure and willingness to travel to mining sites as needed.

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Required qualifications and skills:

• Technical Bachelor Degree and/or relevant experience in a related IT/technical/engineering role

• Extensive hands-on experience with technical software system implementation, preferably in a mining environment

• Extensive hands-on experience with IT system architectures, enterprise computing infrastructure and cybersecurity

• Experience in Fleet Management implementations is highly desirable

• Experience in mining technology installation, configuration and commissioning on heavy machines is desirable

• The ability to develop relationships through excellent written and verbal communication skills

• Ability to work both independently and as part of a multi-disciplinary team

• Ability to undertake up to 25% domestic and international travel

Top Candidates Will Also Have:

• Previous Cat MineStar System or other Fleet Management System knowledge.

• Knowledgeable of the relevant programming languages; computing hardware, software, infrastructure elements, and current development processes and tools.

• Knowledge of mining Fleet Technology, Caterpillar policies, procedures, and a general understanding of Caterpillar’s organization.

Additional Information:

• This position requires the candidate to work full-time in the Brisbane office or Caterpillar Perth office

• Sponsorship is not available.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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