At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us,which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
- Completing assessments of motor vehicles in either repair cost or total loss and providing customers with access to the prompt resolution of complaints, including repair warranty, service related and other issues.
- Complying with motor assessing process, guidelines, allowances. parts policy, severity coding requirements and repairer standards.
- Wherever appropriate, apply repair cost benchmarking, alternative parts reporting, and scorecards to improve repairer performance.
- Contributing to improving the customer service of Selected and non-Selected repairers.
- Wherever practicable complete total loss reports within 24 hours of assessment.
- Understand customer insights and feedback. Act to put the best interests of our customers at the heart of everything we do.
- Trade qualification& significant post apprenticeship experience as a Panel Beater, Spray painter or Motor Mechanic.
- Have a significant understanding of the Motor Vehicle Insurer Code of Conduct.
- An understanding of motor vehicle repair techniques and experience quoting damaged vehicles.
- Experience dealing with customers and managing of staff.
- Current Driver's License.
- Demonstrate technical proficiency with systems, software, databases, reporting& communication tools.
- Excellent verbal and written communication skills.
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