Who are we?
Raya Healthcare is an NDIS Registered, Support Services company that was founded in 2019. Inspired by the life and story of Alice, the niece of our founders, we believe that everyone deserves the chance to be able to achieve their goals and live a full and productive life. We aim to support our participants with the highest quality, individualised support, guided by the goals they have outlined in their NDIS plan.
Our Values
We pride ourselves in developing meaningful connections with our participants, to understand their unique circumstances and provide them with supports that meet and exceed their expectations.
We provide personalised support plans that are individually developed from the ground up. At Raya Healthcare, we recognize that no two individual cases and experiences are the same, therefore neither should be our approach to providing supports to our participants.
About the NDIS:
The NDIS is the largest social reform in Australia for decades. It is changing the lives of people living with a disability by giving them choice and control over the supports they access. Support Coordination plays an important role in helping some of the most marginalised members of society realize the full potential of the NDIS.
Locations
We are looking at hiring an experienced Support Coordinator equipped with managing complex caseloads to join our growing team in Thomastown.
The Role
A Support Coordinator is responsible for supporting the National Disability Insurance Scheme (NDIS) participants to activate, interpret and implement their NDIS Plans. As a Support Coordinator, you will work with scheme participants between the ages of 0 – 65 with varying complexity levels. You will coordinate service providers and supports, liaise with government agencies, obtain quotes for services, organise service agreements and monitor participants plans and their budget utilisation. You will also provide regular Support Coordination reports to the NDIA for each Participant you support.
About You:
- Excellent verbal, written communication skills, efficient computer skills
- Excellent customer service skills and genuine care and attention to our clients and participants.
- Ability to apply empathy and have passion about the sector.
- Good time management and organisational skills.
- Ability to exceed KPI's, multitask and be able to manage competing demands.
- Be able to work in a team but also work well independently.
- Be able to work in line with the organisations vision and values.
- Contribute to our family centred culture and a positive work environment.
- Be able to create and maintain stakeholder relationships, ensuring clear lines of communication is always upheld, allowing for collaborative resulting in positive participant outcomes.
- Willingness to adapt, grow and develop skills continuously, as the NDIS is an ever changing scheme and being adaptable to this is imperative.
- Effective time management, caseload management, problem-solving skills, and ability to plan and manage resources/budgets
Qualifications & Experience:
- Minimum Certificate IV in Disability or related field
- Experience/ qualifications within the Hospital/Healthcare system is desirable
- Demonstrated knowledge and experience of NDIS
- Experience in working with people with complex support and service requirements.
- Previous Support Coordination or Case Management experience
- Current First Aid and CPR Certificate (or willing to obtain)
- Australian Driver's license and vehicle
- NDIS Worker Screening check (or willing to obtain)
- Working with Children Check
Tasks & Responsibilities:
- As a Support Coordinator, your key responsibilities will include:
- Providing high-quality Level 2 Support Coordination to NDIS participants and providing assistance to their families/informal supports in navigating the NDIS
- Building strong relationships with participants, families, providers, and stakeholders an ensuring responsiveness and clear communication is maintained
- Promoting services through existing networks and local engagement
- Assisting new participants with smooth transitions into services
- Maintaining accurate, up to date records, reports, and billing using NDIS platforms
- Collaborating with the team to ensure excellent participant outcomes
- Liaising with key stakeholders, including NDIS providers, agents, community venues, and allied health teams
- Monitoring plan outcomes and expenditure to stay within budget
- Independently managing a varied caseload of participants, ensuring quality care and meeting objectives
- Conducting initial assessments and referring participants to relevant services with a focus on recovery
- Ensuring participants are progressing toward their goals and documenting progress in reports
- Ensure integrity, honesty and transparency is always present, and strong alignment and of the NDIS Code of Conduct is maintained.
If you tick all the boxes, please apply via the apply now button or if you would like to know more information about this role please contact Monique Nicolaou, Support Coordination Manager, at [email protected] or [email protected]
Job Type: Full-time
Pay: $70,000.00 per year
Benefits:
- Professional development assistance
Application Question(s):
- Do you have customer service experience?
- Do you have a current Australian driver's licence?
- Do you have a current NDIS Worker Screening Check?
- Do you have a current Working With Children (WWC) Check?
- Have you completed a qualification in disability?
- Which statement best describes your right to work in Australia?
- How many years' experience do you have as an NDIS Support Coordinator?
Work Location: In person