Nestled on the illustrious Collins Street, within the vibrant heart of Melbourne’s Central Business District, the Intercontinental Melbourne the Rialto is a symbol of heritage elegance and contemporary sophistication. Esteemed as one of the city's paramount hotels of international renown, it stands as a testament to luxurious hospitality.
We are seeking an experienced Night Manager to join our leadership team.
About the Role
Responsible to co-ordinate and oversee all hotel operations in the absence of the General Manager during nights, you will lead our Front Office overnight team to ensure the night operation runs smoothly, drive team engagement, guest feedback & problem resolution, brand and cleanliness standards.
The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am.
You will also play a key role in coaching and mentoring your team, providing direction and coaching to achieve an exceptional guest experience.
A Taste Of Your Day-to-Day
- Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
- Meet and Greet VIPs
- Handle all Complaints
- Lead the night team and participate in their growth in the department.
- Ensure working of all Front Office Policies and Procedures
- Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures
- Efficient check in and check out process
- Oversees the Night Audit Function
What We’re Looking For
- Excellent customer service and communication skills
- Be a team player, be self-motivated, Take ownership
- Leader who creates a culture of execution, accountability and outperformance
- Proactive approach, with strong drive for team results and a track record of achievement
- Knowledge of Opera is an advantage
- RSA & Food Safety Certificate is a must
- Minimum 2 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
What You Can Expect From Us
At InterContinental Melbourne The Rialto, we’re as invested in your career as you are. In return for your expertise and dedication, you will enjoy:
- A competitive salary package.
- Paid birthday leave and enhanced parental leave.
- Proactive wellness and mental health days.
- Exclusive IHG accommodation, food, and beverage discounts.
- Access to an extensive colleague discount platform with top brands.
- Lifelong learning and development programs, career milestone celebrations, and global transfer opportunities within IHG.
Join Us Today
We’re proud to be InterContinental Melbourne The Rialto and part of the IHG family. If you’re ready to take the next step in your career and meet (or exceed!) the qualifications, don’t wait—apply now and start your journey with us today!
