The Customer Service Representative/Console Operator role plays a significant part within the store's team. The role is responsible for the delivery of outstanding customer service, in a complex and fast paced retail environment.
Main Duties/Responsibilities:
Customer Service:
- Greet and address customers in a friendly and respectful manner while offering exceptional service to every customer
- Promote loyalty programs and promotions to customers
- Answer customer inquiries regarding product and services and suggest information about other products and services
- Complete sale transactions using the Point of Sale.
- Upsell products as part of the customer experience
Merchandise & Store Appearance:
- Replenish shop stock in accordance with store operational procedures
- Complete stock delivery activities in accordance with store operational and safety procedures
- Ensure the store and forecourt is maintained to a professional standard
- Receiving deliveries and restocking shelves
Health Safety Environment and Quality (HSEQ) requirements:
- Maintain awareness of and ability to undertake emergency procedures at any time
- Conduct activities in accordance with safety and operational procedures
- Adhere to defined work health and safety policies and procedures related to the tasks and activities being undertaken to ensure your own safety and that of others in the workplace
General:
- Complete cleaning activities including sweeping, mopping, spray/wiping, dusting, sanitising, picking up rubbish from floor, refilling bathroom products, moving waste to site rubbish bins
What we’re looking for.
- Retail or hospitality experience is preferred
- Ability to multitask and work in a fast-paced environment
- Eagerness to learn new skills
- Exceptional customer service
- Great communication skills
- A keen eye for detail
- Reliable transport to attend shifts
- Previous fuel industry experience is desirable but not essential.
What shifts are available?
Night Shift 8PM - 5AM
Job Types: Part-time, Casual
Pay: $33.00 – $46.00 per hour
Schedule:
- 8 hour shift
- Night shift
Work Authorisation:
- Australia (Required)
Work Location: In person
Expected Start Date: 15/08/2025
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