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Position Summary:
The Program Manager is responsible for leading and managing the day-to-day operations of the service, including before and after school care, and vacation care programs. This role ensures the delivery of high-quality, engaging, and inclusive programs that meet the needs of children, families, and the school community, while ensuring compliance with all relevant regulations and standards.
Key Responsibilities:
- Lead the planning, implementation, and evaluation of high-quality and developmentally appropriate programs aligned with the National Quality Framework (NQF) and My Time Our Place (MTOP) framework.
- Ensure the service operates in line with all legislative requirements, including Education and Care Services National Law and Regulations.
- Manage day-to-day operations, including staff rosters, attendance records, incident management, and parent communication.
- Develop strong, respectful relationships with children, families, school personnel, and the wider community.
- Provide leadership, training, and support to educators to maintain a collaborative, positive team environment.
- Ensure a safe, inclusive, and engaging environment for all children.
- Maintain accurate documentation including enrolment, attendance, medical, and compliance records.
- Oversee budgeting, ordering, and resource management to ensure financial sustainability of the service.
- Participate in internal audits and quality improvement planning.
- Promote and uphold the values and policies of TeamKids.
- Diploma or higher qualification in Children’s Services, Early Childhood, Education, or a related field (Required).
- Current First Aid, CPR, Anaphylaxis, and Asthma certification (Required).
- Valid Working with Children Check (or state equivalent).
- Strong knowledge of the National Quality Framework, MTOP, and relevant legislation.
- Minimum 2 years of experience in a leadership role within an OSHC or early childhood education setting.
- Demonstrated ability to lead and inspire a team.
- Excellent communication, organisational, and interpersonal skills.
- Confident in managing administrative tasks and using relevant software platforms.
- A passion for creating fun, safe, and enriching experiences for children.
- Solution-focused and adaptable to changing needs and challenges.
- Empathetic, approachable, and able to build trust with children, families, and staff.
- Committed to continuous improvement and professional growth.
- Split shifts across morning and afternoon sessions during school terms.
- Additional hours during Vacation Care periods.
- On-site leadership with some travel required for training or regional meetings.
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