Nutrition and Careline Associate

General information

Short Summary

• Act as the first point of contact for consumers, suppliers, and healthcare professionals, providing accurate nutrition advice and product support.

• Support global nutrition initiatives, including substantiating claims, ingredient reviews, and developing nutrition standards.

• Gain hands-on experience in a purpose-driven FMCG company, launching your career in nutrition within a science-led, innovative environment

Position Description

Our Story

The a2 Milk Company, driven by science and a pioneering spirit, disrupted the dairy and infant milk formula industry. Our vision is to create an A1-free world where dairy nourishes all people and our planet.
 We seek to achieve this through the naturally occurring a2 Milk® difference and by promoting a more sustainable approach to dairy

About the Role

This is a fantastic entry point for a recent Nutrition or Dietetics graduate eager to apply their knowledge in a global, science-led company. Reporting to the Group Head of Nutrition, you will play a key role in supporting both our Australia and New Zealand Careline service and our global nutrition strategy.

You’ll be the first point of contact for consumers, suppliers and healthcare professionals, ensuring enquiries and product-related questions are handled with care, professionalism, and accuracy. Alongside this, you’ll contribute to the implementation of the global nutrition strategy, including substantiating claims, providing nutrition comparisons and reviews, and developing ingredient and nutrition standard policies. —gaining invaluable exposure to the inner workings of a global FMCG brand. 

What you’ll be doing:

• Respond to consumer and healthcare enquiries via phone, email, and social channels.
• Provide nutritional assessment and product advice to healthcare professionals and consumers with clarity and professionalism.
• Research and read clinical papers to consolidate information and extract substantiating claims.
• careline enquiry and complaint related resources like our ‘Frequently Asked Questions’.
• Review website and blog content, including product reviews
• Support the development and maintain the Careline resources such as FAQs and product content.
• Support global nutrition initiatives, including ingredient reviews and nutrition standards.

More about You

Joining The a2 Milk Company means becoming part of a global purpose-driven organisation where innovation and science are at the heart of everything we do. You’ll gain hands-on experience in both consumer engagement and nutrition science, working alongside passionate experts who are shaping the future of dairy. This is the perfect springboard to launch your career in nutrition.  To be successful in this role we are looking for;

• A recent degree in Nutrition, Dietetics, or Food Science (APD status advantageous).
• Strong understanding of nutritional terminology and concepts.
• Clear, confident communication skills—both written and verbal.
• A professional, calm, and people-focused approach.
• Curiosity, initiative, and a passion for translating science into real-world impact.

Why join a2 Milk?

The a2 Milk Company Australia is a certified Family Inclusive Workplace, dedicated to enhancing our team members' work-life wellbeing through leading policies and practices on flexible work, parental leave, family care, and family wellbeing. This role can be worked flexibly, allowing us to support our team members in balancing their personal and professional lives. Our family-friendly culture aims to foster workforce participation, career development, and mental health and wellbeing

Find out more about our great benefits on our Careers Page.