- Perm. Full-Time role | Opportunities for future career growth
- Flexibility to WFH & Footscray and Sunbury offices
- Salary $87,093 + super
About Greater Western Water
We’re water… and more.
GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more
Benefits
- Free income protection and salary continuance insurance
- We embrace flexibility and connection with a balance of on-site and WFH.
- Gender neutral, 16-week parental leave available from commencement
- Monthly work life balance day off to treat yourself (if full-time)
- Access to corporate health insurance deals with major providers
- Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office
The opportunity
This is an exciting permanent opportunity to learn new skills and use your exceptional customer service skills as the Operational Controller, Operations Control Centre (OCC). In this role you will be responding to fault enquiries, working a hybrid roster, start/finish times are flexible and can vary between 7am – 7pm.
Responsibilities
- Answer inbound emergency requests from customers for reported faults (received via telephone or email) in a timely manner, ensuring overall customer satisfaction.
- Monitor SCADA systems, provide accurate reporting and data analysis, complete day-to-day administrational tasks.
- Manage customer interactions relating to faults in-line with business and regulatory guidelines.
- Notifying customers of water on/off alerts
- Escalation and paging are initiated in accordance with procedures, monitoring sent messages and providing updates in a timely manner.
Skills & Experience
- Experience working in Call Centre environment with exceptional customer service skills.
- Understanding of either GIS, SCADA, FOCUS or CLARITY systems with a confidence to navigate multiple software systems.
- Effective communicator, with drive and initiate who works collaboratively and flexibly.
- Good attention to detail and the ability to work within set policies, procedures & practices.
See yourself thrive
Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.
We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.
Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.
Applications close: Thursday, 19 June 2025. Recruitment activities will commence as soon as applications are received, so don’t delay—apply now!
The successful candidate will be required to complete pre-employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia.
Please note: this role has been classified as a Critical Worker under the Security of Critical Infrastructure (SOCI) Act and GWW’s Critical Infrastructure Risk Management Program. As such, the successful candidate will also be required to undergo additional security clearance checks in line with legislative obligations.
