As an Administration Officer - Operational Support Clerk with RSQ you are a critical member of the frontline clinical and operational services. The role is required to work closely with the clinical staff to provide administrative support for the delivery of telehealth models of care to rural and remote Queensland, and aeromedical retrievals across Queensland. Key responsibilities include:
Respond to general enquiries by answering incoming telephone calls and ensuring accurate transfer of calls, messages and information to support patient and staff
As the primary administrative contact, assist RSQ's multi-disciplinary clinical team and provide effective and courteous support
Data entry of patient referrals, ensuring accuracy of patient information across health systems e.g. RSQ Patient Information System (Brolga), Hospital Based Corporate Information System (HBCIS), Electronic Medical Record (EMR), etc.
Contribute to patient flow efficiencies of RSQ referrals by liaising with a range of staff to coordinate appointments, resources, paperwork and movements on behalf of staff and patients
Support all staff with computer and software queries including telehealth consultations.
RSQ is a 24/7 clinical service, and this role will be required to work across 7 days and 24 hours in a fair and equitable roster.
The successful person
You will have:
Knowledge of, or ability to rapidly acquire knowledge in, health information systems and Microsoft - Word, Excel, Teams and associated applications.
Ability to consistently deliver a high level of data accuracy, customer service, demonstrating rapport building skills, listening skills and empathy.
Sound communication skills with the ability to interact professional and sensitively with all levels of staff, patients and external stakeholders.
Experience working with innovative technologies in the health care setting, particularly in relation to videoconference enabled clinical services.
Ability to work with individuals, groups and as a member of a multidisciplinary health care team contributing to a cohesive team environment by sharing information, support and assisting colleagues in a proactive manner.
Strong self-management skills and flexibility to adapt to unexpected changes.
High-level organisational and prioritisation skills and the ability to work autonomously in a self-directed manner while contributing to patient flow and the aeromedical environment.
The highly desirable requirements for this role are:
Administrative experience in government health system or equivalent large organisation.
Administrative experience supporting clinical frontline services.
About us
The QAS Division operates as a statewide service within Department of Health and is accountable for the delivery of pre-hospital ambulance response services, emergency and non-emergency pre-hospital patient care and transport services, inter-facility ambulance transport, aeromedical retrieval services, emergency telehealth clinical support models, confidential health assessment and information services, casualty room services and planning and coordination of multi-casualty incidents and disasters to the Queensland community.
Benefits
A fast-paced, challenging and supportive environment
Competitive salary + generous superannuation and leave loading
Flexible working arrangements
Diverse work culture
Career training and development
How to apply
To apply for this exciting opportunity, please submit your resume and a cover letter (maximum 2 pages) outlining your skills and experience relevant for this role.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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