Own the Ops. Drive the Difference. ✈️
At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!
The Role:
We’re searching for a proactive, people-first Operations Manager to join our leadership team overseeing our Cairns & Darwin Airport operationsin a Full-Time capacity. This is your chance to be at the centre of it all — managing day-to-day operations across multiple retail concepts and working closely with senior leadership to ensure everything runs smoothly, safely, and with excellence.
What You’ll Do:
✅ Oversee day-to-day operations across multiple airport retail stores
✅ Lead and support store teams to deliver outstanding customer service
✅ Ensure compliance with airport regulations, health & safety, and company policies
✅ Collaborate with internal teams and airport stakeholders for smooth operations
✅ Track and report on operational costs, budgets, and forecasts
Proven experience in a multi-site or high-volume operations management role
Strong people leadership skills — able to coach, guide, and motivate diverse teams
A solution-oriented mindset with strong analytical and organisational skills
️ Excellent communication and stakeholder management abilities
- Flexibility in regards to hours is essential to ensure the smooth operation of our business and to meet the needs of our stakeholders
Perks & Benefits:
️ Staff Discounts – You'll get exclusive discounts on products in our stores + extra savings on water and hot beverages
Career Development – Our Better Together development program offers opportunities to upskill, take on new challenges, and grow your career within our vibrant network
Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
Employee Referral Program – Refer your awesome network to our team and if they’re hired, you’ll receive a reward + you’ll go into the running to win an end-of-year bonus
- ️ Wellbeing Leave & Employee Assistance Program – From day one our permanent employees receive a paid Wellbeing Leave day, and everyone has access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it
We Value Diversity & Inclusion
At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.
Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.
APPLY NOW to lead operations that make travel better for thousands of customers daily!
