Operations Manager - Enterprise Services

About the Department of Education:

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.

About the Team:

Our team is driven by a commitment to making IT systems seamless for users. We support device provisioning, enterprise application deployment, platform changes and updates. We work with a broad range of stakeholders across the Department including technical teams, vendors, and school-based staff to ensure our services evolve in line with industry practices and remain fit for purpose.

About the Role:

The Operations Manager oversees the technical delivery of services provided by the Platform Development team.

This includes managing staff responsible for application deployment, device configuration and provisioning, scripting and automation, and some application development. A background in technologies such as Intune, Active Directory, SCCM, Group Policy, PowerShell, and C++ is desirable.
Project Management Skills - You will be expected to be familiar with project management methodologies and can coordinate, allocate resources and track delivery of IT enabled projects.
The role also requires the ability to produce clear and accurate documentation, including change records aligned with ITIL practices, as well as design and process documentation to support ongoing service improvement and knowledge sharing.
Strong customer focus - Maintain a strong customer focus by ensuring that all services are delivered with the customer in mind, aiming for the best possible outcomes.

Please refer to the attached role description for any mandatory requirements for this position.

The Right Fit:

We are looking for someone who enjoys working in highly skilled IT teams and gains satisfaction from helping implement major IT changes. They should also contribute to the development of our team-based culture that is collaborative, consultative and outcome focused.

What personal attributes will candidates need:

Strategic Thinking- You will be expected to draw on your technical and business experience to make informed decisions aligned to the Department's goals.
Strong Communications Skills- You will be expected to be able to convey complex technical information in a manner that both technical and non-technical stakeholders will understand across a variety of mediums.
Leadership- You should foster collaboration, drive performance and inspire staff through effective management and leading by example.
Attention to detail and a commitment to life learning- IT leadership demands meticulous attention to detail and a continuous commitment to lifelong learning. This ensures sustainable systems management and keeps pace with evolving capabilities

Interested? To Apply:

Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
Attach a 2-page written statement about how your achievements and capabilities meet the requirements of the role.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.