Northern Sydney Local Health District is seeking an Oral Health Consumer Liaison Co-ordinator to join our team at Macquarie Hospital. If you have a clinical background preferably in Dental, then we encourage you to apply.
Employment Type: Permanent Full Time
Position Classification: Health Manager Level 1
Remuneration: $1,618.21 - $2,152.82 per week
Hours Per Week: 38
Requisition ID: REQ579647
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
Where you'll be working: Macquarie Hospital, North Ryde
What you'll be doing: To provide a high standard of customer service for all NSLHD Oral Health patients, visitors and employees in a manner consistent with the NSLHD Core Values and Behaviour Charter.
The primary responsibility of the role is to manage the NSW Oral Health Fee for Service Scheme (OHFFSS) and all patient/consumer feedback, incidents and complaints.
The position will have a patient centred approach to working with families and carers, staff and external agencies and will continuously review processes and recommend opportunities to improve.
People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.
Candidates will need to meet the following criteria:
- Relevant tertiary qualification and/or demonstrated relevant experience.
- Demonstrated ability and commitment to engage and support patients and staff in relation to sensitive information whilst providing a high level of customer service and continuous improvement.
- Proven ability to manage concurrent activities of a diverse nature, prioritisation of daily work activities, with a high level of accuracy and attention to detail, to ensure deadlines are met.
- Highly developed interpersonal, verbal and written communication skills (both oral and written) and negotiation skills with a demonstrated commitment to the provision of high level quality and customer focused services.
- Demonstrated advanced computer skills in Microsoft Office and data information systems e.g. Titanium, Oracle.
- Ability and experience to make and discuss decisions that involve management of complex issues with both internal and external stakeholders.
- Current valid driver’s licence and a willingness to travel across NSLHD clinics when required.
Need more information?
For role related queries or questions contact Joyce Taylor on [email protected]
Applications Close: 6 June 2025
