1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world’s leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.
With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL’s evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.
Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator (“MVNO”) in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.
Position Overview
We are a global telecommunications company supporting enterprise clients across financial services and other sectors. We're seeking a 25 hours per week, part-time Service Delivery Manager (SDM) to provide essential on-the-ground functions for clients and partners. Flexible, hybrid work environment and an opportunity to contribute to critical service delivery projects.
Key Responsibilities
Service Delivery Manager (SDM)
- Serve as SDM lead for local AU accounts
- Customer Support: Onboarding of new customers, BAU customer support, including troubleshooting service issues.
- Deliver regular service reviews to customers.
- Inventory Management & Dispatch: Maintain device and sim inventory and fulfill dispatch requests.
- Collaborate with engineering teams on local testing, troubleshooting, and rollout of new products or upgrades.
Australia Office Administrative Duties
- Act as the local interface for local office, including invoice processing and mail handling.
- Oversee and manage a small local storage unit for IT stock.
- Serve as a local liaison for Australian regulators
Requirements
- Previous experience in service delivery and/or telecom customer support.
- Strong organisational and multitasking abilities.
- Excellent communication and relationship management skills.
- Ability to work independently with minimal supervision.
- Familiarity with SIM technology, device provisioning, and enterprise client support.
- Comfortable handling vendor relationships and small-scale procurement.
Benefits
Why 1GLOBAL?
- Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs.
- Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
- Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
- Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
- Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
- International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
- Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
- Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.
1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.
