DESCRIPTION
You will make an impact in the following ways:
- Act as the first contact for customers, addressing their needs and issues promptly
- Parts interpretation and the provision of required parts
- Processing and receiving orders and quotes in a timely manner
- Advise on part suitability and talk customers through the best solution for the job
- Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions
- Organise and manage daily freight delivery
- Work closely with office and service departments
- Accountability of all parts correctly counted in and out of the Lae branch
- Carry out quarterly & annual parts count
RESPONSIBILITIES
Additional Information
- Full Time Contract till September 2026
- Mon-Fri (09:00 – 17:00)
- Competitive Hourly Rate
- Overtime as required – Penalty rates paid for all work above 38 hours
- All your Safety equipment / PPE are provided
To be successful in this role you will need the following:
- Parts interpreter experience in an Automotive or similar industry
- Customer service and effective communication
- Engine knowledge is an advantage
- Ability to learn new software and processes
- High attention to detail with the ability to prioritise and troubleshot complex tasks
- Forklift ticket would be highly desirable
- Valid car drivers license is required
QUALIFICATIONS
Critical Competencies:
Values differences - Recognizing the value that different perspectives and cultures bring to an organization
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
Job Logistics
Organization Cummins Inc.
Role Category On-site
Job Type Shop
ReqID 2418353
Relocation Package Yes
