An exciting opportunity to join the Patient Safety & Quality Unit as the Patient Safety & Improvement Manager at Royal North Shore Hospital (RNSH), leading initiatives to enhance patient care and safety.
Employment Type: Permanent Full Time
Position Classification: Health Manager Level 3
Remuneration: $2,436.82 - $2,768.26 per week
Hours Per Week: 38
Requisition ID: REQ593151
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
Where you'll be working
Royal North Shore Hospital
What you'll be doing
The Patient Safety & Improvement Manager provides leadership across RNSH to embed clinical effectiveness, patient safety, quality improvement, and incident management throughout the health service. The role supports the delivery of high-quality, safe, and cost-effective care by guiding staff to implement initiatives that reduce patient harm and improve outcomes. By fostering a culture of continuous improvement, innovation, open reporting, and effective incident management, the Manager plays a key role in promoting patient safety and quality at all levels of the organisation.
People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.
Candidates will need to meet the following criteria:
- Tertiary qualification in a health-related discipline, Nursing or Allied Health with AHPRA registration where applicable and/or substantial experience in a clinical role, or equivalent experience.
- Exceptional interpersonal and communication skills, with the ability to effectively engage, consult, and negotiate with stakeholders at all levels. Proven ability to build and maintain collaborative relationships with clinical teams, managers, and other key partners
- Demonstrated high-level verbal and written communication skills, including experience preparing and presenting complex reports. Strong organisational skills with the ability to manage high workloads, meet tight deadlines, and work effectively both independently and as part of a team.
- Demonstrated experience in incident management and quality improvement, including leading patient safety initiatives and implementing quality systems. Proficient in using IMS+, conducting and reporting on SAERs and other investigations, with strong skills in data analysis to collect, monitor, and interpret information to support improvement efforts and reduce patient harm.
- Strong analytical skills with the ability to interpret complex information from multiple sources, develop creative solutions to challenges, and deliver quality-focused outcomes. Skilled in preparing high-level reports and presenting findings to support informed decision-making by executive teams and governing bodies.
Need more information?
For role related queries or questions contact Sally Elliott on [email protected] or 02 9462 9330.
The team enriching health in millions of ways every day.
Applications Close: 5 August 2025
Tentative Interview Dates: Week commencing 11 August 2025
