Patient Service Assistant - Coordinator

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards.

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

• Work for Australia’s leading Children’s Hospital
• Friendly and supportive team environment
• Challenging and rewarding work environment

About the Role

An opportunity has become available for a motivated Support Services Coordinator within Support Services.

2x Full-time fixed term position at 80 hours per fortnight until 30th June 2026:

• Monday to Friday: 06:30am – 3:00pm
• Monday to Friday: 11:00am - 07:30pm

This position is responsible for coordinating a cohort of 50 or more employees and supervisory staff within the Support Services Department. The Coordinator will manage a wide range of administrative and hands-on functions including training, recruitment and onboarding, staff injury management, procurement, and budgetary responsibilities. The Coordinator will also manage staff performance and carry out specified departmental projects as required.

Working independently, the Coordinator will mentor team members and lead by example, demonstrating inspiring and effective leadership skills. They will be expected to investigate operational problems and recommend solutions to management, which may require developing new policies and procedures.

The successful candidate will possess strong interpersonal and computer skills, along with well-developed written and verbal communication abilities. A customer service focus and keen attention to detail are essential for delivering high-level support to patients, families, and colleagues while working cooperatively within a team environment.

Classification for this position will range from AO41 – AO45 (FTE base salary $83,657.60 to $92,482 per annum, plus superannuation).

What you’ll achieve:

• Commitment to service excellence
• High attention to detail

• Tertiary qualifications in a related field along and/or relevant industry experience.

• Experience in staff management and administration
• Experience in financial management / budgeting
• Knowledge of Safe Work practices and WH&S policies
• Sound understanding of all PSA and Environmental Services activities is desirable

• Knowledge of CARPS software an advantage
• Sound knowledge of MS Office (Word, Excel and Outlook).
• Knowledge of infection controls principles and procedures.
• Experience knowledge of Safe Work practices and OHS policies
• Well-developed communication skills (verbal and written).
• Proven interpersonal skills and ability to adapt to a multifunctional and diverse environment.
• Willingness to undertake required training.
• Ability to work independently and as part of a team
• Ability to resolve conflict in a professionally.
• Capability to build and maintain good working relationships with a diverse team.
• Physically fit for manual work.

If this sounds like you, click here to view the position description.

About the Department

Support Services began life back in 2007 growing out of the old Environmental Services Department to become one of the largest single departments in the hospital with over 220 staff.

What we offer:

• Salary Packaging – Increase your take home pay!
• Employee Assistance Program
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Staff Wellbeing Hub
• Staff immunisation
• Early Learning Centre childcare
• Parkville location and close to public transport
• Discounted on-site car parking
• Retail and food outlets, including a convenience store
• Professional development and special events
• Culture of continuous improvement
• Flexible work options available

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately, we encourage you to apply promptly!

For more information about this position please contact Dolores Gatt, Manager Ph:03 9345 6165 Email: [email protected]

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption