Product Consultant, Personal Cards

• Work in a collaborative environment with highly talented and motivated colleagues that are passionate about winning together
• Take ownership and be rewarded in this impact driven role
• Be part of an innovative and customer obsessed team

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In this Product Consultant, Personal Cards role, you will join our Proprietary cards team that is doubling down on owning and winning together.

Each day, you’ll go above and beyond to support with:

• Day-to-day commercial management of the Redstar Credit Cards portfolio.
• Ideation and sizing of product initiatives to drive positive business and/or customer outcomes aligned to Consumer Finance objectives
• Developing portfolio strategies and initiatives that support key profitability drivers, portfolio and revenue growth or reduction of expenses, including providing recommendations regarding CVP to ensure products are relevant and compelling for the target market.
• Oversee Acquisition and Portfolio performance to meet financial and business objectives.
• Lead the management of product activities including maintaining processes, controls and product reviews
• Assist in the development and evolution of customer engagement activities.
• Work within Product team and with other Stakeholders, as required, to ensure that the business meets required KPIs for service and quality.
• Ensure key stakeholders (e.g. Sales & Acquisition, Portfolio/Marketing, Finance, Digital and Compliance) are kept updated on portfolio priorities

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Previous experience within financial services
• Product Management, with credit card experience highly desirable
• Track record of extensive experience operating effectively and delivering consistent results in a large complex business
• Creativity and simplifying complex processes and issues, problem solving and process analysis.
• Ability to communicate a product vision to key stakeholders and teams, developing business cases and goals.
• Comfortable playing a leadership role, including leading workshops, in a co-located cross functional business and broader enabling functions through the planning, discovery, development and execution
• Ability to innovate, adapt and grasp new skills
• Ability to work closely with key stakeholders and build collaborative partnerships

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.