You’re only human.
It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.
We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.
Digital & Ventures at Medibank.
We’re growing Medibank’s impact to reach 10 million Australians by 2030. How? By building, investing in, and scaling innovative health products and services that rethink how healthcare is delivered.
We combine the stability and reach of Medibank with the agility and creativity of a startup. Our team brings together entrepreneurs, designers, engineers, product experts, health professionals, and investors—each with unique skills but united by a shared passion for improving health.
Want to meet the team and learn more about working with our digital and technology teams? Follow this link to learn more: https://digitalcareers.medibank.com.au
Your new role:
This is a 12-month, full-time, fixed-term opportunity.
As the Product Manager, you will be the primary coordinator and communicator across the Mental Health Squad’s product delivery. The role will provide oversight of all sprint activities from planning to go-live. You will be the single point of contact across the entire Mental Health Squad for any digital design & development requirements, approvals, and ensure a steady flow of productivity through the sprint cycle to ensure that the scope and timing of each sprint cycle are adhered to.
You will need to possess and demonstrate leadership and proactive stakeholder management across the business to engage early in the exploration phase and bring new opportunities into the digital team to ideate and implement effectively. You need to be able to navigate the business to ensure we are engaging the right stakeholders, at the right time to rapidly move through the product development lifecycle.
In this role, you will also be the key relationship manager for our external partners to manage our pipeline of work holistically and ensure we have opportunities sized, planned and delivered as required.
The successful candidate will have previous experience in a fast go to market environment, the ability to drive initiatives from concept to completion, and proactively seeks out opportunities to automate our delivery processes.
Key Responsibilities Include:
- Define and drive the digital product vision, strategy, and roadmap for the Mental Health Squad.
- Lead the end-to-end delivery of digital products using Agile methods, ensuring high-quality outcomes.
- Identify customer needs and translate them into prioritised product features that drive impact.
- Launch, test, and iterate digital products and features based on data and user feedback.
- Collaborate closely with cross-functional teams including design, engineering, marketing, and legal.
- Build strong stakeholder relationships and keep them aligned with product goals and progress.
- Champion a customer-centric approach to improve experience, loyalty, and advocacy.
- Facilitate sprint planning, retrospectives, and team ceremonies to maintain delivery momentum.
- Support and develop team capability, creating opportunities for growth and learning.
- Contribute to the broader business strategy and help scale our mental health mission
There are some skills you must possess...
- 5+ years’ experience leading digital teams in Delivery, Product, or Senior Producer roles.
- Strong communication and facilitation skills, with the ability to clearly articulate product decisions.
- Proven ability to deliver complex digital projects autonomously and drive results.
- Deep understanding of platform standards, human interface guidelines, and digital best practices.
- Technically literate – able to understand and translate tech requirements.
- Creative, analytical, and solutions-focused approach to problem-solving.
- Collaborative and curious mindset with strong stakeholder engagement skills.
- Experience building high-performing, motivated teams and fostering a positive culture.
Imagine working with us…
We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.
Imagine a workplace where work didn't feel like work.
A workplace where you could shape when and where you work to have more impact.
Where flexible working isn’t a buzzword, it’s a reality.
Imagine a workplace that helps you and your family thrive.
Where connection, personal development and health and wellbeing are front of mind.
Learn more about our benefits here: https://careers.medibank.com.au/culture/rewards-benefits/
For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.
Inclusion and Accessibility
We believe in everyone's potential and strive to make Medibank inclusive for all, because different perspectives make us better.
To learn about our commitments, employee experiences, and benefits, go to https://careers.medibank.com.au/culture/diversity-inclusion/
We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals. For any adjustments or alternative formats during the recruitment process, please contact us at [email protected].
