Product Manager (Passports & Photos)

General information

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Description & Requirements

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Help us deliver a better tomorrow
Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity  

As the Product Manager – Passports & Photos, you’ll take the lead in shaping and driving the full product lifecycle, from strategy to execution. This is your chance to make a tangible impact—delivering outstanding customer experiences while achieving strong commercial outcomes. You’ll play a pivotal role in aligning product innovation with Australia Post’s broader strategic vision.

What you’ll deliver with us  

Reporting to the Senior Portfolio Manager – Passports & Photos, you’ll collaborate across teams and with external partners to bring ideas to life. You’ll champion customer needs, build persuasive business cases for change, and apply a sharp commercial lens to product design and delivery.

By harnessing market intelligence, customer insights, and competitor analysis, you’ll shape data-driven strategies that fuel product growth and innovation. Your work will ensure our offerings remain relevant, responsive, and customer-first in a dynamic market.

You’ll also   

• Develop & execute strategic and tactical product plans to support the successful delivery, launch and ongoing management of new and existing products (BAU), aligned with customer needs and business objectives.
• Manage the deployment of product initiatives and campaigns.
• Oversee and influence the quality of operational product management activities including, issue management, business rules, policy maintenance and supporting service standards.
• Quantify market and product opportunities through strong segment and channel analysis.  Apply a commercial lens to product development ensuring all products and enhancements are financially viable, operationally feasible and deliver measurable value to the business and customers.

About you  

You bring proven experience in product development, promotions, and end-to-end product lifecycle management. You’re a highly motivated self-starter who approaches your work with energy and purpose. Resilient and composed, you maintain a professional presence even when engaging with challenging stakeholders.

You thrive in dynamic environments, embracing change with a growth mindset and adapting seamlessly to evolving product scopes and priorities. Your critical thinking skills enable you to break down complex problems, distil the key elements, and clearly articulate a path forward. You’re thoughtful, solutions-focused, and confident in navigating ambiguity.

You’ll also need   

• Product design, development and implementation (B2G/B2B and/or B2C).
• Product planning including knowledge of industry, market trends and competitive landscape.
• Strong track record in developing and implementing strategies, plans and major work programs.
• Working knowledge of technical, legislative, contractual and compliance obligations affecting both product portfolio and the market
• Interpreting complex market analysis, research and feedback relating to product initiatives and performance  

How we’ll deliver for you

• Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life.
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].

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