- Lead delivery of digital projects and CRM campaigns (email, push, SMS), managing time, budget, and quality.
- Maintain core project documentation: scopes, estimates, timelines, risks, status reports, and briefs.
- Identify and mitigate delivery risks, dependencies, and blockers.
- Act as central contact across clients, vendors, external partners, and internal teams; marketing, creative, production, data, and technology.
- Drive progress through clear communication, milestone tracking, and workflow facilitation.
- Escalate risks proactively, keeping stakeholders aligned.
- Own Statements of Work and project plans, delivering medium-complexity projects end-to-end.
- Manage project financials and report on commercial health.
- Communicate and manage changes to time, cost, and scope transparently.
- Understand client business and objectives, ensuring CRM initiatives support outcomes.
- Collaborate with Martech and Analytics to optimise processes, automation, personalisation, and reporting.
- Build client relationships, provide strategic input, and identify growth opportunities.
- Maintain high-quality data for reporting and PMO governance.
QUALITIES AND CHARACTERISTICS
- Champion AKQA’s values and foster cross-team collaboration.
- Guide meetings, pitches, and presentations to align with strategy and goals.
- Challenge direction constructively and propose alternatives.
- Build trust with mid–senior clients and act as a strategic digital consultant.
- Foster agency-wide relationships to leverage expertise and resources.
- Seek opportunities to connect clients with AKQA’s broader capabilities.
- Embrace continuous improvement across projects and processes.
We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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