QA & Compliance Manager - Training Services

• Fantastic employee benefits!!
• Above Award salary with salary packaging to increase take home pay
• Flexible Location – Mid North Coast (Coffs Harbour or Port Macquarie), Gold Coast (Miami or Southport) or Somerset (Deception Bay or Nundah)
• Help make a positive impact on people’s lives

QUALITY ASSURANCE & COMPLIANCE MANAGER – TRAINING SERVICES
Full-time | Flexible location | Lead with integrity | Drive excellence in accredited training

Are you an experienced professional who thrives on building strong relationships, solving problems, and making a meaningful impact? ETC is looking for a Quality Assurance & Compliance Manager to join our supportive team and help elevate the delivery of our accredited training programs.

This is a people-focused role where your expertise in compliance and quality assurance will help guide and empower our Training Services team. If you’re someone who enjoys working collaboratively, has a positive and solutions-oriented mindset, and is passionate about continuous improvement—this could be the perfect fit for you.

Why Join Us?

At ETC, we celebrate diversity and inclusion, and we believe everyone has something unique to bring to our teams. We are an equal opportunity employer, and we want YOU to join us — no matter your background or experience. We actively encourage applications from Aboriginal and Torres Strait Islander peoples, neurodiverse individuals, people with disability, including those with hidden disabilities, LGBTIQA+ communities, culturally and linguistically diverse people, and anyone who may not have felt included in traditional workplaces. A diverse workforce makes us stronger and better at what we do.

What’s the role all about?
As the Quality Assurance & Compliance Manager, you’ll play a key role in supporting our Training Services team to meet contract requirements while enhancing service delivery. You’ll lead the development of quality systems, oversee audits and validations, and ensure our Student and Learning Management Systems are running smoothly and accurately.

This isn’t just about ticking boxes—it’s leading and working alongside passionate teams to make a difference to our accredited training programs. You’ll work closely with stakeholders to improve systems, processes, and outcomes, to deliver great outcomes for learners, while embedding a culture of excellence, integrity, and innovation.

Your day-to-day as a QA & Compliance Manager will include:

• Leading the QA, Compliance and Resource Development teams to confidently support operations in meeting regulatory and contract requirements with clarity and purpose
• Enhancing and implementing quality assurance systems that are practical, user-friendly, and aligned with the Standards for RTOs 2025
• Leading internal audits, validations, and delivering continuous improvement initiatives
• Managing ETC’s SMS and LMS platforms to ensure accurate learner tracking and reporting, and delivering a streamlined, engaging experience for students.
• Providing practical training and collaborative support to empower staff across Training Services
• Fostering collaborative solutions with stakeholders that improve service delivery while maintaining compliance excellence
• Monitoring training compliance across various government-funded programs (e.g. SEE Program and S-EA)
• Leveraging data and insights to inform decisions and drive continuous improvement
• Championing ETC’s values and fostering a culture of learning, inclusion, and shared success

What you will bring:

• Solid experience in compliance and quality assurance within an RTO setting
• Strong understanding of ASQA standards and VET sector reporting requirements
• Confidence using SMS/LMS platforms and Microsoft Office
• Certificate IV in Training and Assessment (TAE40122 or equivalent)
• A collaborative leadership approach to engage stakeholders and drive shared success
• A proactive, solutions-focused mindset and a genuine interest in supporting others succeed
• Current Working With Children Check (or QLD Blue Card) and National Police Check

Bonus points if you have:

• Qualifications in compliance auditing (e.g. Diploma of Quality Auditing)
• Experience with aXcelerate SMS/LMS
• Knowledge of government-funded training contracts and programs

How to Apply

Click “Apply” to submit your resume and cover letter (saved as ONE document). Applications must be submitted via our recruitment portal.
Applications close: Sunday, 10 August 2025 at 11:59pm
Questions? Contact Larissa Owen - Business Integrity Manager

at [email protected]

Please visit our Careers Page to view the full position description, explore other vacancies, and learn more about ETC and our culture.

Why You’ll Love ETC

ETC is a leading not-for-profit provider in employment, training, and business services, with over 35 years of experience across NSW and QLD. We’re innovative, progressive, and committed to making a positive impact in the lives of our participants and the communities we serve.

We also offer:

• Competitive salary + salary packaging
• 9-day fortnight and flexible work options
• Paid birthday leave and community service leave
• Paid parental leave (8 weeks primary, 3 weeks secondary)
• A variety of health & wellbeing programs including EAP
• Ongoing professional & career development opportunities
• A supportive, inclusive team culture where you can thrive

Need a Hand?

We’re committed to making our recruitment process as inclusive and accessible as possible. If you need any accommodations or adjustments, just email us at [email protected] — we’ll work with you to meet your specific needs.

We consider our employees the heartbeat of our organisation. If you’re looking for a rewarding career where you can enrich and change lives, we’d love to hear from you.

Our Reference: RA25142