Quality Control Analyst

We’re on the lookout for a Quality Control Analyst to join our Financial Crime Operations team, with a focus on Enhanced Customer Due Diligence (ECDD).

This role plays a key part in helping us mitigate financial crime risks by ensuring our policies, procedures and standards are being applied correctly across operational activity.

You’ll be part of the team responsible for ongoing monitoring of how our people fulfil their Financial Crime obligations—assessing AML and ECDD functions and reporting any compliance gaps.

As an Analyst, you’ll be the one making sure that everything meets the mark before it goes out the door. You’ll work closely with the QC Manager and Senior Analyst to uphold our QC standards across a range of business groups, and you’ll contribute to collaboration sessions, forums and QC-Ops working groups that help shape how we do things.

You’ll be engaging with stakeholders across ECDD Operations, AML Operations, Fraud Investigations, Financial Crime Analytics & Systems, FCC, Risk & Assurance, and KYC Operations—so relationship-building and clear communication will be key.

You – our ideal candidate is someone who brings a strong understanding of QC or Financial Crime Operations, with experience in a similar role under your belt. You know your way around ECDD work types and have a solid grasp of AML investigations and reporting.

Experience in in AML/CTF compliance, enhanced customer due diligence and customer exits is a must.
Experience in sanctions screening, TTRs, IFTIs, and fraud investigations is desirable but not necessary.

You’re confident identifying gaps in processes, writing detailed assessments for high-risk cases, and providing independent advice to senior leaders. You’ve got a knack for translating complex information into clear, actionable insights, and you’re comfortable coaching others on QC standards. You’re also familiar with the responsibilities of key regulators and understand the importance of getting things right the first time.

But beyond the technical skills, we’re looking for someone who fits in culturally. Someone who’s curious, collaborative, and genuinely cares about doing meaningful work, thriving in a team that values open communication, continuous improvement, and a shared commitment to keeping our customers and business safe.

If you’re someone who enjoys working across different teams, & ready to make a difference - we’d love to hear from you.

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

To apply for this role at #boqgroup #transformation&operations, follow the links or apply via our Careers Page.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.