Location: Canberra
Contract Type: Permanent
MinterEllison is one of Australia’s largest independent law and consulting firms. With a heritage of almost 200 years, we are known for our excellence, and our authentic and enduring relationships with our clients, our people and our communities. Clients seek out MinterEllison to help them solve complex problems every day. We do this by our full-service legal offering and complementary consulting offering.
We offer opportunities to work on industry-leading mandates for top-tier clients, while being part of a high-performing and collaborative team that values excellence, diversity of thought, curiosity, and inclusion. We value our people and empower them to achieve their ambitions - with the support, trust and autonomy to grow their careers in meaningful ways.
We support sustainable ways of working regarding how, when and where you work and offer a wide range of social, financial and health benefits (see www.minterellison.com/-/media//Minter-Ellison/Files/Careers/MinterEllison-Employee-Benefits-2025.ashx)
Your Role
We have a great opportunity for a Part Time Receptionist to join our team on a permanent contract for 2.5 days (22hrs a week).
You will serve as the first point of contact for clients and staff, delivering an amazing reception experience while supporting local operations and contributing to national workflows.
Your Duties
Your everyday tasks and responsibilities will include, but are not limited to:
- Greet clients, visitors, and staff at reception, ensuring arrivals are communicated as appropriate and ensuring the experience is welcoming.
- Participate in a national switchboard roster and provide back-up support as required, contributing to seamless national communication workflows.
- Monitor and action the CBR reception inbox and national mailbox, ensuring all tasks are completed efficiently, accurately, and in a timely manner.
- Follow opening & closing procedures for the reception, and help maintain a tidy, presentable, and attended reception area at all times.
- Assist boardroom waiters in providing water, tea & coffee to meeting rooms and ensure rooms are cleaned and reset after use.
- Manage meeting room bookings, including mediations and events using the Events Management System (EMS), and coordinate catering and logistics with users.
- Assist with AV setup and provide basic support when required, including troubleshooting and escalation when needed.
- Help to maintain staff kitchen & library area, including light cleaning, restocking supplies, and operating dishwashers.
- Help ensure accurate cost capture through EMS and processing of invoices through our central billing platform Elite.
- Identify and escalate opportunities to improve processes and enhance service delivery.
- Build and maintain trusted relationships with team members, partners, and stakeholders across the firm.
- Assist with key projects and initiatives as required.
- Follow work health and safety procedures and adhere to safe work practices.
- Perform other ad hoc duties as required.
We welcome candidates who have
- Experience in a business reception role is highly preferable
- Experience working in a professional services environment is preferrable
- Demonstrated experience working in a fast-paced environment delivering amazing customer service is desirable
- A passion for customer service and customer service experience
- Excellent time management and organisational skills and attention to detail
- Strong prioritisation skills, ability to work to deadlines and manage multiple priorities
- Ability to adapt and be flexible to meet changing requirements and needs
- Strong proactive focus on the client and service excellence
- Strong verbal and written communication skills
- Intermediate knowledge of MS Office Suite is essential
- The ability to work well both independently and in a team environment
- First Aid Certificate is desirable
How to apply
We encourage applications from people of all ages, abilities, cultural backgrounds, genders (including trans or gender diverse), LGBTQ+ people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply.
We prefer to connect with people directly, so please submit your CV by clicking on the 'Apply' button. We encourage all applications, including if you do not meet all the criteria listed for the role. Your application will also enable us to consider you for other opportunities that may be available at MinterEllison.
If you are currently a MinterEllison employee, please apply through the internal careers page.
If you would like further information, require any adjustments throughout the recruitment process or for a confidential discussion, please contact [email protected].
Report job