Company Description
Are you ready to race with RWWA?
The racing world is not just exciting, it brings communities together across the state. Racing and Wagering Western Australia (RWWA) is at the centre of this world and more than 24,000 people choose to join us in our quest to forge a sustainable future for racing in WA.
As well as controlling thoroughbred, harness and greyhound racing in Western Australia, RWWA operates the TAB which has more than 300 off-course retail outlets, a call centre and online betting services. Our motto is Better Your Bet because increasing profits through Western Australia’s own TAB means better returns for the local racing sector and state-wide communities.
Our business is unique, which means we can offer careers which are interesting, challenging and diverse. Our values are important to us so, to be successful, you’ll have to share them. We are honest, real and positive and we pride ourselves on achieving great outcomes for our customers. We work hard but have fun while we’re doing it.
Whatever your passion, our success is a team sport.
Job Description
The Opportunity
Annual Salary: $58,583 - $61,800 per annum + Superannuation
We are seeking a people-focused, motivated and experienced Customer Service Officer to join us in our modern, newly refurbished Osborne Park office.
This Front Office/Reception role will provide a professional standard of customer service to all internal and external customers, as well as assisting with racing payments function and customer queries.
You will be assisting with RWWA head office duties and facilities maintenance, undertaking tasks associated with RWWA’s Records Management to ensure seamless processes are maintained by working with other business unit operations.
A day in this role could see you undertaking the following duties:
- Provide Front of House reception duties with a high standard of customer engagement to internal and external customers.
- Co-ordinate the head office access and security system
- Managing the phone communications system for Reception
- Assist with Racing payment function and customer queries
- Co-ordinate internal Helpdesk job ticketing system (Jira) and respond to all Head office/internal inbox management requests with a prompt and timely resolution.
- Co-ordinate stationery order requests
- Ensure seamless processes are maintained by working with other Business Operations and Finance staff
- Manage pool car booking requests and maintain Key register
- Undertake tasks associated with RWWA’s Records Management
- Processing of mail and courier requests
- Processing of cash and cheque payments
- Provide back up support, when required, for administrative roles within Business Operations team
Qualifications
About you
Ideally to be successful in this role you will need:
- Previous experience in a similar role with a good customer service skills
- Organisational skills and ability to prioritise and manage multiple tasks
- Excellent interpersonal skills to provide quality customer service and liaise with a variety of stakeholders
- Attention to detail
- Proficiency in Microsoft Suite
Additional Information
What are you waiting for?
Apply now with your CV and cover letter telling us why you’re the perfect fit for this opportunity.
For more information visit our website or contact us at [email protected]
As part of the recruitment process, you will be required to complete Pre-Employment screening, which will include two reference checks, police clearance and Australian Working Rights check.
Additional benefits
- Personal learning and development budget
- 17.5% loading on Annual Leave
- Enjoy our brand-new office including end-of-trip facilities, including secure bike storage, modern showers and wellness room – making your commute easier and more comfortable.
- Health and wellness initiatives to support you inside and out
- Access to discounts at a wide range of retailers
- Reward and Recognition Program
At Racing and Wagering WA, we recognise that we are strengthened by diversity of gender, thought, experience, and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly.
We are an Equal Opportunity Employer and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.
