Recover Team Specialist

• Supports injured employees and managers through the return-to-work process.
• Provides expert advice on Workers Compensation and ensures legal compliance.
• Uses analytical skills to create reports that guide decision-making.

ABOUT US

Guardian Childcare & Education is one of the most respected quality providers of early learning across Australia. With an innovative private equity owner, we are driven by a bold vision for growth. With a national footprint of 180 centres and a strong pipeline of new centres, we combine the scale of a major brand with the agility of a dynamic, purpose lead organisation. Guardian offers the rare opportunity to shape a brand with real impact—where innovation, creativity, and commercial strategy go hand in hand. Join a business where your ideas can fuel an amazing customer experience and accelerate your career in a values-driven environment.

POSITION OVERVIEW

The National Recovery Specialist (Return to Work Co-ordinator) is a support role responsible for managing a national claims portfolio. Could be based in QLD, NSW or VIC.

They provide support to Injured Team Members, Centre Managers, Portfolio Managers, and Regional Managers throughout the rehabilitation and return to work process. This role also offers technical advice on Workers Compensation in the early learning environment.

We are looking for a National Recovery Team Specialist with expertise or interest in workplace injury management and return to work strategies. The successful candidate will support the business in achieving full recovery, lifestyle activities, and wellbeing for employees.

KEY RESPONSIBILITIES:

• Promote early intervention after injury or illness.
• Adhere to legislative timelines for claim lodgement.
• Develop and monitor return-to-work plans.
• Resolve issues blocking successful return to work.
• Communicate regularly with involved parties during the claim process.
• Engage rehabilitation providers for complex cases.
• Maintain current and confidential workers compensation and return to work files.
• Collaborate with internal stakeholders for seamless information transfer.
• Provide technical advice on Workers Compensation matters.
• Contribute to monthly reports.
• Stay updated on workers' compensation practices and legislation.
• Promote Employee Assistance Program when appropriate.

REQUIREMENTS:

• Excellent communication skills.
• Attend operational team meetings to provide updates and education.
• Review incidents to develop injury prevention strategies.
• Adhere to HSW and safety policies at all times.
• Report any incidents or hazards.
• Participate in mandatory training.
• Demonstrate Guardian's values of bravery, thoughtfulness, professionalism, and positivity.
• Ideally a minimum of 3 years’ experience in injury management and workers compensation management.
• Current Return to Work Coordinator (RTWC) certification.
• Working with Children Blue Card.

Guardian Childcare & Education values diversity in the workplace and is an equal opportunity employer. Diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We are committed to providing a workplace where every person is valued, respected, and supported to progress.

We are also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

At Guardian Childcare & Education, children's safety and wellbeing are our top priority. We have zero tolerance for any form of abuse or harm. We rigorously screen all potential team members, requiring a 10-year verifiable resume, 5 years of direct manager references, and other security checks to ensure they meet our high standards.

• for those who have not been in employment that long, these expectations will be adjusted.