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Reservations Manager

Marriott International
Queensland
Full time
3 weeks ago
Additional Information
Job Number25121060
Job CategoryReservations
LocationSheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia, 4877
ScheduleFull Time
Located Remotely?N
Position Type Management


Reservations Manager – Sheraton Grand Mirage Resort Port Douglas

About Us
Sheraton Grand Mirage Resort Port Douglas is a luxury beachfront resort and part of the global Marriott International family. We are committed to delivering exceptional guest experiences through personalised service, innovative technology, and a culture of excellence.

About the Role
We are seeking an experienced and motivated Reservations Manager to lead our dynamic Reservations team. In this hands-on role, you’ll oversee daily operations, drive process efficiency, and ensure seamless guest interactions while collaborating with departments across the resort.

Key Responsibilities

  • Manage and support daily operations of the Reservations team
  • Manage room inventory and booking systems (PMS, MARSHA, OXI)
  • Ensure all VIP and group bookings are accurately handled
  • Coach and develop team members through training and onboarding
  • Liaise with Revenue and Sales teams to support promotions and rate programs
  • Complete reports, rosters, timesheets, and end-of-month tasks
  • Respond to guest enquiries via phone/email and support sales conversions
  • Maintain compliance with WH&S and company policies

What We’re Looking For

  • Minimum 3 years’ experience in hotel reservations (supervisory experience highly regarded)
  • Strong knowledge of FIT and group bookings
  • Excellent communication, customer service, and problem-solving skills
  • Proficient in hotel systems and Microsoft Office
  • A team leader with a proactive and guest-focused approach
  • Flexibility to work a rotating roster including weekends and public holidays

Why Join Us?

  • Be part of a globally recognised hospitality brand
  • Work in a stunning tropical resort location
  • Enjoy Marriott’s worldwide benefits, training, and development opportunities
  • Competitive salary and supportive team culture

Ready to Elevate Your Career?
Apply now and join a passionate team at one of Australia's most iconic resorts.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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