Search suggestions:

casual
no experience
retail
registered nurse
work from home
data entry
support worker
woolworths
it support
part time
hospitality
no experience required
jobs
Victoria
New South Wales
Queensland
Sydney
Melbourne
Adelaide
Mount Barker District Council
City of Fremantle
Dubbo
Geelong
City of Brisbane
Newcastle

Reservations Sales Agent (F/M/X)

Accor
$56,906 - $72,055 a year
Canberra
Full time
3 weeks ago
Company Description


At Accor, hospitality is a work of heart.
We value passion, integrity, and inclusion, creating a workplace where every team member can thrive. With over 4,000 hotels in 90+ countries, Accor offers endless opportunities to grow your career across a wide range of globally loved brands.

Join us at Accor, where life pulses with passion!

The position is based in Accor's flagship Canberra hotel, Novotel Canberra, conveniently based in the city centre opposite the light rail. We are a 286-room hotel with 8 conferencing and event facilities hosting all events from Corporate groups to sports teams.


Job Description


We are seeking a friendly and professional Reservations Sales Agent to join our team at Novotel Canberra! As a key member of our Reservations Team, you will be responsible for assisting guests with their bookings, providing exceptional service, and maximising revenue opportunities. This includes:

  • Providing knowledgeable, friendly, and passionate service to both external and internal guests
  • Answering calls promptly, handling each interaction with care and accuracy, and displaying brand-aligned professionalism
  • Managing guest bookings in our PMS system (Opera) with precision and attention to detail
  • Maximising occupancy by understanding our rate structures, seasonal offerings, and property features
  • Staying up to date on all hotel products, services, and special promotions — both on-site and across surrounding properties
  • Ensuring special requests are communicated clearly and followed through across departments
  • Supporting the Sales team by passing along potential leads or opportunities
  • Promoting loyalty through fluency in the Accor Loyalty Programme

Qualifications
  • Previous experience in reservations or customer service, ideally in a hotel environment
  • Confident using computer systems, including Microsoft Office; OPERA PMS experience is preferred
  • Strong communication skills in spoken and written English
  • A genuine passion for delivering excellent guest service
  • Professional, approachable, and able to build rapport easily — both in person and over the phone
  • Culturally sensitive, comfortable communicating with people from diverse backgrounds
  • Self-motivated, adaptable, and capable of working independently or as part of a team
  • Organised with strong time management and multitasking skills
  • Flexible with work hours, including weekends and holidays
  • Honest, respectful, and aligned with Accor’s Heartist values

Additional Information


In return for your commitment, we offer:

  • Enjoy discounted Heartist® rates across our global network of properties, food and beverage venues, and wellness centers.
  • Grow and travel with your career globally
  • Continuous learning and investment into your capability, including access to Accor Academy training programs.
Apply
Save
Report job
Other Job Recommendations:

Group Reservations Sales Coordinator

Accor
Sydney, New South Wales
$28 - $32 an hour
Work Your Way to Pullman Sydney Hyde Park! Our 241 room, Premium 5 Star Luxury Hotel is located next to the beautiful Hyde Park...
2 days ago

Reservations Agent

Accor
Queensland
$58,312 - $73,836 a year
  • Sales & Upselling: Promote hotel facilities through...
  • Financial Administration: Manage payments, invoicing,...
3 weeks ago

Reservations Agent (Full-time)

Accor
New South Wales
$63,935 - $80,956 a year
Swissôtel Sydney is a premium five-star hotel located in the heart of Sydney’s business, retail and entertainment district. Our...
2 weeks ago

Reservations Sales Agent (F/M/X)

Accor
Canberra
  • Providing knowledgeable, friendly, and passionate service to...
  • Answering calls promptly, handling each interaction with...
3 weeks ago

Sales Agent - Outbound Sales

Tutor Network (Aus) Pty Ltd
Remote
$24 - $48 an hour
  • Calling warm leads (new tutor enquiries)
  • Following up with previous enquiries
  • Checking in with families already in the system...
3 weeks ago

Apprentice Landscape Gardener

Bellamy's Gardens
Queensland
$24 - $41 an hour
We pride ourselves on high-quality workmanship, a supportive team culture, and ongoing training. The OpportunityWe’re seeking a...
21 hours ago

Apprentice Chef

Crown Resorts
Town of Victoria Park, Western Australia
  • A dedicated Apprentice Chef coordinator to offer support and...
  • Exposure to at least 6 different kitchens during your...
16 hours ago

Building Quality Supervisor

Fleetwood Australia
Adelaide, South Australia
  • Join a team that prioritises safety, teamwork, and quality...
  • Min 5 years’ experience in construction with knowledge of...
21 hours ago

Lifestyle Officer - Tamworth

RFBI
New South Wales
$63,406 - $80,286 a year
Royal Freemasons’ Benevolent Institution (RFBI) was established in 1880 to help people in need, today we are an award winning,...
21 hours ago

Stocktake Casual Team Member

Spotlight
Sydney, New South Wales
$53,170 - $67,326 a year
Spotlight has grown to become the largest fabric, craft, party and home decorating superstores If you have the kind of get up and...
21 hours ago