This is a rewarding, full-time permanent position as part of the Customer Quality Assurance team in Senior Services as a Residential Aged Care Specialist. In this role, you'll be a critical member of the Uniting team, supporting strategic support to Residential services where you'll play a pivotal role in ensuring services provide robust quality assurance systems and frameworks that meet not only regulatory standards but also uphold excellence, spearhead continuous improvement and ensure quality outcomes for older Australians. This role will collaborate closely with the Operations Support and Service Delivery teams and internal stakeholders across various domains.
Duties and responsibilities:
- Support the establishment and embedding of quality frameworks, including monitoring and data analysis.
- Stay updated on relevant regulations, standards, and industry best practices related to the area of specialisation.
- Build strong relationships with key stakeholders and facilitate communication and collaboration among cross-functional teams to achieve common goals.
- Monitor audits accreditation and compliance performance across all operations, to ensure that services and processes comply with regulatory requirements.
- Monitor and evaluate the effectiveness of implemented changes and adjust strategies as needed.
- Lead effective reviews of programs, processes, and systems to implement improvement initiatives aligned with best practices and the Senior Services Operating Model principles.
- Bachelor qualification in a relevant field or equivalent experience
- Sound working knowledge of Residential Aged Care
- Substantial experience in quality assurance, audit processes and compliance
- Maintain current knowledge of evolving changes and trends within the aged care industry
- Foster strong partnerships with essential stakeholders.
- Chance to deliver significant organisational change
- Work with senior leaders and managers of the organisation
- Join a leading Not For Profit organisation
- Both professional and person development opportunities
About Uniting
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
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