Residential Service Lead

Job no: 494834
Work type: Fixed term/Temp
Location: Inner East Region - Melbourne, National Office - Surrey Hills
Categories: Disability Support: Residential Services (In home care)

Role Title: Residential Service Lead
Employment Type: Full Time (76 hours a fortnight) / Fixed term (until June 5th 2026)
Location: Mitcham, Victoria
Salary: $86,776 p.a. plus super and NFP salary packaging

Bring your passion to our Supported Independent Living team in Mitcham, where you will lead by example, nurturing and encouraging a home environment that enables every resident to enjoy a quality lifestyle aligned with their unique goals and aspirations.

The position responsibilities include:

• Oversee 2 houses catering to 9 clients and empower them in their decision-making and goal planning, whilst emphasizing the importance of continued relationships with family and loved ones.
• Provide leadership, coaching, and support to a dedicated team of Disability Support Workers including permanent and casual staff.
• Implement, monitor, and review staff performance, and hold regular house meetings, and individual supervision.
• Communicate effectively with stakeholders, including care teams, day service programs, and families.
• Join a supportive and collaborative team of Team Leaders/ Residential Service Leads, who will support you in your new role.
• Make the Complex Simple. Engage in continuous process improvement, where your feedback is highly valued, and positive changes are actively implemented based on your insights.
• Please note the role is 76 hours a fortnight (full time) with varied shifts from Monday to Friday which include dedicated admin times, and direct client support.

Essential Skills

• Experience leading small teams and the demonstrated ability to provide practice leadership
• Understanding if the NDIS and relevant State and Commonwealth legislation / regulation relevant to Service Delivery
• An understanding of client programming and person-centred active support models
• High level of computer literacy and effective time management skills
• Knowledge of various issues facing people with disabilities, dual and multiple
• The ability to work effectively as part of a team, good communication, interpersonal and organisational skills, plus a genuine and passionate commitment to the rights of people with a disability to enjoy fulfilled lives and valued roles within the community

Essential Personal Attributes

• Good organisational and time management skills
• Good understanding of ethics
• Commitments to the rights of people with disabilities
• To be able to work as a team

Qualifications

• Certificate IV in Disability or relevant qualification in a similar field or willingness to obtain
• Hold a valid Australian driver’s licence in State or Territory of employment
• NDIS Worker Screening check

Desirable

• Proficient in Auslan

At Able Australia we offer:

• Not for Profit Salary Packaging benefits (pay less tax and take home more earnings).
• Able Rewards program offering instant discounts to hundreds of online retailers, including Woolworths, Coles, Kmart, Airbnb, Hotels, and Flights and more!
• 17% annual leave loading (get paid more on your holidays) and an additional 2 days of personal leave each year
• Collaborative and positive team environments where your ideas matter
• Continuous support and supervision to enable you to develop your career and progress.
• Our values are Trust, Respect, Excellence and Kindness and we imbed these values into all of our work practices

ABOUT ABLE AUSTRALIA

For over 50 years we have been delivering innovative support services to people with multiple disabilities and deafblindness, across Victoria, Tasmania, ACT, and Queensland.

Committed to the values of Trust, Respect, Excellence and Kindness, we provide high quality supports that reflect evidence-based best practice. We strive to provide the best quality care, achieving ‘Better Days Every Day’.

How to apply:

We appreciate the time you have taken to prepare and submit your application and we are committed to responding to every applicant.

If you have any further questions please contact Yvette Hyde, Senior Talent Acquisition Business Partner at [email protected]