Location: Sydney/Paramatta/Gosford NSW (travel required between these locations, hybrid working available)
Grade: Clerk Grade 11/12
Work type: Ongoing, Full-time 35 hours per week
Access to flexible working arrangements within operational requirements
About the team
SafeWork NSW is the state’s workplace health and safety regulator. Our focus is to reduce work related fatalities, serious injuries and illnesses by securing compliance with work health and safety and associated legislation. We do this by undertaking a mix of responsive and proactive programs of work focused on high-risk harms across all industries, aligned to our strategic plan and regulatory priorities.
SafeWork NSW is undergoing an exciting and important period of transformation as we establish the organisation as a modern, strong and standalone Work Health and Safety Regulator.
Your day-to-day
As the Training and Development Manager reporting to the Director, People and Corporate Services, you will lead a team dedicated to providing high-impact learning and education initiatives for SafeWork NSW Inspectors. Your goal will be to ensure excellence in the delivery of SafeWork NSW Inspector training.
Key programs include:
- New Inspector Training Program (NITP) and the ongoing operation of the SafeWork RTO
- Capability mapping and workforce skills profiling
- Coaching and mentoring initiatives
- Tailored learning solutions for emerging regulatory needs
- Induction programs and onboarding support.
To be successful in this role you will demonstrate:
- Excellent communication and stakeholder engagement skills to manage a team, work individually, collaborate with peers and key stakeholders, seek targeted feedback and respond to changing priorities
- Proven experience in training, learning and development
- Strong understanding of instructional design and adult learning principles
- Excellent communication, coaching and leadership skills
- Experience with e-learning platforms and digital training tools
- Ability to analyse training effectiveness and drive continuous improvement.
About you
As our Training and Development Manager, you will drive innovative learning strategies, build strong stakeholder relationships with training partners such as the Department of Employment and Workplace Relations (DEWR) and ensure training solutions meet the evolving needs of our workforce.
You will possess a deep understanding of Australian Skills Quality Authority (ASQA) standards and the Australian Qualifications Framework (AQF) coupled with proven experience in delivering customer-focused quality services in a fast-paced, complex environment. Exceptional negotiation and influencing skills are essential for this role, enabling you to effectively engage with diverse customer groups to achieve meaningful results.
Key accountabilities will include:
- Lead the development, review and maintenance of training programs to align with organisational objectives.
- Partner with key stakeholders and project teams to assess people impacts, provide expert advice and implement tailored training strategies.
- Analyse training needs and develop new, forward-thinking programs that support business outcomes.
- Monitor and evaluate training standards using stakeholder feedback, recommending continuous improvements.
- Build strong relationships with internal and external stakeholders to develop cohesive learning solutions across the organisation.
- Prepare and present strategic plans, reports and recommendations to support decision-making.
- Mentor and coach a high-performing team to foster internal expertise and collaboration.
Salary Grade 11/12, with the base salary for this role starting at $ base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Flavia Raineri Gentile via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 16th June 2025 [9:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
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