An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.
About The Role
Reporting to the Head of Sales, this position will lead a dedicated sales team focused on managing a portfolio of government customers with an annual spend of under $500,000. In addition to overseeing this customer segment, the role will take ownership of sales activity and customer engagement for our North Queensland and Cairns branches. You will be supported by a capable team of account managers and internal specialists, and work under the guidance of an experienced Head of Sales. The focus of this role is to drive customer satisfaction, growth, and retention through strategic account management and strong regional representation.
Key Responsibilities
- Share in the development and implement and monitor the segment sales strategy
- Lead a team of Sales professionals, providing them with ongoing development and mentoring.
- Create and execute strategic plans for new business growth in the segment testing initiatives and innovation to deliver a winning offer
- Identify, manage and develop multi-level client relationships and grow existing accounts to establish COS as a preferred supplier
- Provide leadership through effective communication, active coaching and development, leading to an improvement of sales results
- Maintain accurate records of customer activity and pipeline in HubSpot (or relevant CRM), ensuring data quality and transparency.
- Report regularly on portfolio health, opportunities, and risks to Sales Leadership.
- Support the business in tender submissions, pricing reviews, and contract compliance for relevant government accounts.
- Ensure all activity aligns with procurement and policy requirements for the public sector.
- Represent COS in the region, ensuring strong customer relationships and community presence.
- Act as the key sales leader for the North Queensland and Cairns branches, supporting local teams and customers.
About You
- Team revenue achievement in line with segment targets
- Margin management in line with business expectations.
- Customer engagement, ensuring customer contact meets minimum interaction requirements and delivering best customer experience.
- Drive account retention and overall segment growth.
- Monitor sales activity and CRM discipline.
- Regional contribution – support the brand presence for Cairns and Townsville branches through local engagement and initiatives.
- A strong understanding of margin, pricing strategy, and business drivers
- Confident in coaching and developing individuals to achieve performance targets and grow professionally.
- Manages time, territory, and competing priorities effectively in a geographically diverse region.
- Communicates clearly and confidently with internal and external stakeholders
- Takes initiative and drives continuous improvement.
Benefits of working with COS
- Flexible hybrid workplace
- Annual employee incentive scheme
- Generous Reward and Recognition programs
- Commitment to professional development with ongoing training and career development opportunities
- Access to free Mental Health programs
- Birthday, Paid Parental Leave and Purchase Leave available
- Convenient location with free onsite parking
- Modern onsite gym
- Employee discounts on full product range
- Opportunity to participate in community welfare and charity initiatives
- Novated Lease / Salary Sacrifice for electric vehicles available
More about COS
When you join COS, you’ll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.
Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.
Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 750 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard!
How to Apply
Please follow the instructions on the application page regarding your Work History, Education and Qualifications. You can include a Cover letter and Resume to give us an overview of your previous relevant experience.
COS can offer you not just a job but a career.
If you are interested, we'd love to hear from you!
