Sales & Service Operations Manager

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

The Business & Enterprise Sales and Service Operations Manager is a strategic and operational leader responsible for optimizing sales journeys, enhancing customer service, and aligning both functions with broader business goals. This role bridges the gap between sales strategy and execution, ensuring that both sales and service teams operate efficiently, effectively, and collaboratively. This role critically aligns the company’s objectives of driving customer experience, retention and revenue growth.

You'll make impact by:

• Lead a desk-based, onshore team of Small Business Account Managers to deliver growth and retention targets.
• Develop and implement scalable sales processes and workflows.
• Lead sales forecasting and pipeline analysis to drive individual and team adherence to targets.
• Lead on-shore Small Business & Enterprise mobility customer service teams, ensuring timely and high-quality support through a concierge model that refers admin and processing to offshore teams.
• Lead a team of customer onsite Service Specialists to drive standard and consistent service management experience into key accounts.
• Drive continuous improvement initiatives across both departments.
• Build and maintain strong business relationships with key stakeholders and internal and external business partners.
• Develop and grow the team ensuring you role model appropriate behaviours through your leadership to influence performance.

What you’ll bring:

• Strong sales and service leadership with proven ability to encourage and influence positive performance results and behaviours of team members.
• The ability to coach and motivate individuals in using a “business solutions” type approach, utilising TPG’s product and services to identify customer needs and sell into applicable market sectors.
• Able to creatively position TPG as an innovative, flexible, and responsive service provider.
• Proven cultivator and ‘closer’ of sales opportunities in the business segment.

Ideally, you will also have:

• Excellent communication & presentation skills.
• Telecommunications sales and service experience preferred

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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