UNFORGETTABLE EXPERIENCES….CREATED BY YOU
Our stores are where we make personal connections with our customers. All around the world, people choose us to celebrate their passions and mark the biggest moments in their lives. And, as part of our brilliant retail team, you’ll be there to share their stories and create a memorable experience every single time. Self-expression is at the heart of Pandora. Your brightest ideas will be welcomed and your personality will shine. You’ll be encouraged and supported to build your career– in your store, in a head office role and across our global business. There are amazing opportunities to learn and grow here, so come and take yours
THE ROLE
We have an exciting opportunity for a Casual Retail Assistant to join the Pandora Rosny Park store team.
Our Retail Assistants are our brand ambassadors, and the essential link between our products and our customers. Coached by the store management, our Retail Assistants lead the success of the store by influencing sales, excelling in customer service, and sharing their knowledge of the product and brand. The store teams shape the look, feel, and atmosphere of their store. Our stores are often very busy, so really enjoying a fast-paced, sometimes high-pressured sales floor environment is essential.
At PANDORA we are guided by four values:
We dream, are visionary and go beyond the obvious. We dare to pursue bold ambitions with courage and speed. We care deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow, and we deliver on our promises to colleagues, customers, partners and stakeholders. We are all ambassadors for our brand, and together we make up the Pandora community
Responsibilities include:
- Influence and increase sales in a one to one selling environment
- Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
- Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
- Learn and confidently share PANDORA product knowledge to maximise sales and provide an unforgettable customer experience. This includes the PANDORA history, production process, our Company values, product composition, trends and best sellers
- Encourage customer loyalty - discussing upcoming collection launches, obtaining customer data by offering e-receipts
- Complete PANDORA online training modules, to develop yourself and flourish as PANDORA team member, with the support of your Store Manager
- Be a brand and store ambassador by maintaining a stylish and well-presented appearance
- Merchandising the store and maintaining high shop floor standards; taking pride in your environment
- Operating the till system, handling financial transactions including returns and exchanges
- Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe
THE INDIVIDUAL
We look for passionate and motivated team players. We encourage our team members to express their individuality by styling PANDORA jewellery in their own way, and sharing these ideas with our customers. This means that a love for our product is vital.
Ideal candidates will have:
- Strong selling skills, with experience in a luxury environment with 1-1 sales experience preferable
- Excellent communicator – Retail Assistants needs to initiate contact and communicate confidently
- Ability to work well under pressure, in a fast-paced, sales driven atmosphere – our stores are often very busy, with long queues of customers waiting to be served
- Flexible approach; Retail Assistants work on a rotational shift-basis, including weekends and Public Holidays
THE REWARD We are the largest Jewellery brand in the world and our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none including:
- Competitive hourly rate + night/weekend penalties.
- Generous staff discount on all Pandora products
- Opportunities for development
- Company Incentive programs for high achievers
Job Type: Casual
Pay: $24.95 – $40.48 per hour
Benefits:
- Employee discount
- Professional development assistance
Application Question(s):
- Why would you like to work for Pandora?
Experience:
- Working towards sales targets and KPIs: 1 year (Preferred)
- Customer service: 1 year (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person
