Senior Investigator

Senior Investigators are expected to work independently and collaboratively towards the achievement of individual, team and Office of the Queensland Ombudsman (QO) outcomes. As a Senior Investigator, you will investigate complaints about the administrative actions of Queensland public sector agencies (including local governments and public universities), on complaint, on reference from Parliament, or on the Ombudsman's own initiative. You will make recommendations for improvements in administrative practices in agencies and proactively communicate with complainants and agencies during investigations.

Your Work Will Include

• working on complex and sensitive administrative investigations, within the requirements of the Ombudsman Act
• communicating with complainants and agencies throughout an investigation
• preparing correspondence detailing reasons for decisions, and developing reports for different audiences, including public sector agencies and the Parliament
• recommending improvements to administrative practices in agencies
• monitoring and reviewing policy developments in areas/agencies within the Office's responsibility
• contributing to identifying systemic issues from complaints received, investigations or reviews
• maintaining accurate records of your work
• contributing to improved service delivery and accountability by sharing your expertise and participating in organisational initiatives.
  
  
  

You Will Be Expected To

• Model exemplary standards of personal integrity and ethics and demonstrate the Office's values in all interactions internal and external to the Office.
• work collaboratively with other team members, participate in meetings and training programs, and actively monitor, review and assist with improvements to policy, procedure, process and administrative practice across The Office and stakeholder agencies
• provide support and guidance for a culturally inclusive and safe workplace, ensuring cultural identity and perspectives are valued
• adhere to the QO Code of Conduct and values; workplace health and safety legislation; confidentiality policies; all other relevant policies, directives and legislation
• meet personal performance expectations and standards
• undertake other duties as directed by relevant senior officers.
  
  
  

In this role, you may work in different units depending on operational requirements (e.g. Intake, Investigation and Resolution).

We will assess your suitability for this role by looking at what you have done previously – the knowledge, ability, skill and experience you have built, your potential for development and how this will benefit this Office.

Within the context of this role, the ideal applicant will be someone who demonstrates:

Vision : Understands how the organisation's role and purpose relates to their work and contributes to new ways of working. Demonstrates judgement in decision-making, remains composed under pressure and understands when to escalate issues.

Results: Communicates effectively, taking account of the needs of different stakeholders. Achieves results through planning, persistence and professional conduct; and contributes to organisational performance through collaboration and sharing expertise.

Accountability : Understands and works with legislative and policy frameworks; analyses information, identifies risks and evaluates possible solutions to mitigate risks. Demonstrates a commitment to improving performance through feedback and learning.

Technical expertise: Knowledge and experience in public administration and./or administrative law; expertise in the investigation of complaints and/or review of administrative decisions.

Occupational group Justice & Legal