About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Senior Relationship Manager in Lending Services, you will be a key part of a team with responsibility for delivering against the Lending Services Purpose and Strategic Pillars – Customer Experience, Staff Experience, Trusted Advisor and Well Managed.
You will manage a set of the Bank’s more complex high risk Agri customers – developing and reporting on workout and remediation strategies and managing provisions – all under the Well Managed framework.
As a Trusted Advisor, you will share your experience with other members of Lending Services, the Business Unit and Risk.
With the customer experience at the heart of everything you do, you will contribute to your team by maintaining a culture of excellence, integrity, trust, continuous learning and growth.
Role Location: Melbourne or Adelaide
Role Type: Permanent, Full time
What will your day look like?
Consider the following questions:
- Do you enjoy contributing to a working environment where you can contribute to the development of others?
- Are you open and adaptable to a changing environment?
- Are you passionate about contributing to exceptional outcomes for our customers, business and stakeholders?
- Do you enjoy building both internal and external networks to the advantage of all?
- Are you willing to be accountable for risk management and assurance processes?
- Are you willing to work with Agri customers who are impacted by a high level of financial and emotional stress?
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
- Critical thinking to the development of effective strategies for our more complex customers
- Strong communication, both written and verbal, to engage with customers and other stakeholders
- Attention to detail ensuring data integrity in core systems/ documentation
- A proven ability to lead workshops with various stakeholder groups as a Trusted Advisor
- Ability to manage priorities, processes & others to deliver under Well Managed requirements
- A level of experience which has seen you endure the cycles of Australian Agriculture, and dealing with customers through these cycles
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, and we actively encourage people to try new things. So, if this role interests you and you feel you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 97153 .
Job Posting End Date
23/06/2025 , 11.59pm, (Melbourne Australia)
