Senior Manager of Global Medical Information and Communications

Position Summary:

ultrafocused – Work together to fearlessly uncover new possibilities

Reporting to the Director/Head of Global Medical Information and Communications (MI/MC), the Senior Manager of Global MI/MC will be responsible for supporting the development and review of medical content to support both approved products and investigational programs within Ultragenyx’s rare disease portfolio. This individual will create and maintain accurate, balanced, timely materials that support scientific exchange, respond to unsolicited medical inquiries, and align with the global strategy. This is a cross-functional role requiring strong scientific acumen, attention to detail, and the ability to manage priorities across one or more therapeutic areas. The ideal candidate is adaptable, proactive, highly collaborative and capable of navigating shifting demands while maintaining a high standard of excellence. 

Work Model: 

Flex: This role will typically require onsite work 2-3 days each week, or more depending on business needs. In many locations, the business will set certain days each week that Flex employees are required to be onsite.

Remote: Officially documented as working full-time from home, with travel to Ultragenyx's offices or other locations on occasion as needed.

Responsibilities:

• Support the development, maintenance, and lifecycle management of global medical information materials (e.g., SRLs, FAQs) across more than one therapeutic area, incorporating data from congresses and publications.  
• May serve as the global and US medical reviewer for promotional and non-promotional materials through the MRC and MARC processes. 
• Partner with cross-functional teams (e.g., Global Medical Affairs Strategy, Compliance/Legal, Regulatory, Clinical Development, etc.) to ensure materials are scientifically rigorous, fair balanced, and aligned with global strategy. 
• Provide support for the global medical information call center vendors including training, compliance, and metrics/insights reporting (e.g., monthly, annual, and ad hoc reports and Sunshine Act reporting).  
• Provide accurate, complete, and timely responses to escalated medical information inquiries from internal teams, healthcare providers, and consumers, or triage them appropriately. 
• Lead the creation of and execution of Medical Affairs congress deliverables, including medical booth content, cross-functional coordination, and medical booth presence.  
• Provide support for the creation and updates of Scientific Platforms in collaboration with external vendors and internal stakeholders. 
• Create strong working relationships with internal partners including Global/Regional Medical Directors, Med Affairs Training, Clinical Dev/Ops, Patient Advocacy, Legal, Compliance, Safety, Publications, MSL Directors, Corporate Communications, and Regulatory Affairs. 
• Support functional excellence within MI/MC, including training of team members and mentoring interns as needed. 

Requirements:

• Advanced degree in life sciences (PharmD, PhD or equivalent). 
• 2-3 years of experience in medical information, medical/scientific communications, or medical affairs, preferably within the pharmaceutical or biotechnology industry.  
• Ability to lead one or more therapeutic areas. 
• Experience in medical writing, including creation of medical information content. 
• Experience with promotional and/or non-promotional materials review processes. 
• Ability to analyze, interpret, and communicate complex clinical and scientific data clearly and concisely. 
• Strong written, verbal, and presentation skills. 
• Ability to prioritize and manage multiple projects in a fast-paced, dynamic environment. 
• Understanding of regulatory, legal, and compliance considerations related to medical information. 
• Experience in managing medical information vendors preferred.  
• Experience in rare disease and/or gene therapy a plus. 
• Product launch experience a plus. 
• Experience supporting Global Medical Information functions a plus. 
• Willingness to travel, approximately 10%.  #LI-CS1 #LI-Hybrid #LI-Remote

The typical annual salary range for this full-time position is listed below. This range reflects the characteristics of the job, such as required skills and qualifications and is based on the office location noted in this job posting. The range may also be adjusted based on applicant's geographic location.

This position is eligible for annual bonus and equity incentives. Actual individual pay is determined by demonstrated experience and internal equity alignment.

Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status, and any other status or classification protected by applicable federal, state, and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law, including individuals with disabilities, disabled veterans, for pregnancy, childbirth, and related medical conditions, and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, you may contact Talent Acquisition by emailing us at [email protected].

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.