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Senior Support Engineer

Australia Post
Melbourne, Victoria
Full time
1 week ago

General information

Name Senior Support Engineer Site / Location Melbourne Support Centre Ref # 12372247 Entity Australia Post Opening Date 01-Jul-2025 Suburb Richmond Work Type Permanent Full Time

Description & Requirements

Help us deliver like never before  

We’re looking for a Senior Sopport Engineer to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.  


We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.  

 

What you’ll deliver with us

Part of the application support team responsible for the management of defined applications by installing, configuring, upgrading, administering, monitoring, and maintaining the applications to keep them in a usable state, ensuring they are correct, consistent, and available at all required times. Delivery focus may include minor works, estimations, design, and systems development work to time, budget, and quality targets and by appropriate standards.  Drive the technical investigation and participate in the troubleshooting process for incident/problem tickets. Resolves technical issues that may arise during the whole development lifecycle.

 

Strategy Execution and Customer

 

Provide primary after hours (24X7) support on roster basis 1 week/per 5 weeks

 

 

Industry and Function 

 

Market and Environment

 

Technical Qualifications


We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].

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