Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
As a ServiceNow Consultant, you are responsible for delivering expert guidance and implementation of ServiceNow solutions, particularly ITSM and related modules. You engage with stakeholders to understand business needs, configure out-of-the-box ServiceNow applications, and translate technical concepts into clear business language. You also contribute to workshops, provide subject matter expertise, mentor junior team members, and ensure solutions align with ITIL best practices and performance metrics.
Key Responsibilities
- Deliver expert consulting services for ServiceNow-based initiatives, ensuring alignment with business goals and best practices.
- Configure and implement ServiceNow ITSM and/or other relevant modules (e.g., CIS SAM) using out-of-the-box (OOTB) capabilities.
- Participate in stakeholder workshops and solution showcases to gather requirements and present outcomes.
- Translate complex technical concepts into clear, business-friendly language for diverse audiences.
- Provide Subject Matter Expertise (SME) across ServiceNow platforms and ITSM processes.
- Collaborate with cross-functional teams to design and deliver innovative solutions.
- Mentor and guide junior team members, fostering knowledge sharing and capability uplift.
Job Description - Grade Specific
Technical Expertise:
- Strong understanding of ServiceNow ITSM best practices and OOTB configurations.
- Experience with ITIL processes including Incident, Problem, Change, and Asset Management.
- Proven ability to develop creative solutions to complex business challenges using ServiceNow.
Professional Skills:
- Excellent communication and stakeholder engagement skills.
- Strong documentation and presentation capabilities.
- Effective team collaboration and leadership experience.
Certifications:
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist – ITSM
- (Preferred) ServiceNow CIS – Software Asset Management (SAM)
What You’ll Love About Working Here
- You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
- We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
- At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
- We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
