About Us:
Since 2016, Poked has been bringing a fresh taste of Hawaii to Melbourne! We are a thriving, customer-obsessed quick-service restaurant (QSR) known for our delicious, high-quality poke bowls and vibrant aloha spirit. With four locations and growing, we're built on a passion for great food, innovation, and creating exceptional experiences for our loyal customers. Our ohana (family) is expanding, and we need a passionate leader to help guide us.
The Role:
We're on the hunt for a rockstar Store Manager to lead one of our bustling Melbourne locations. This is a pivotal role for a hands-on leader who eats operational challenges for breakfast and thrives on developing a winning team. You'll be the driving force behind your store's success, from daily operations to delivering unforgettable customer moments.
Your Mission: Lead the Bowl Revolution.
Key Responsibilities:
- Be the Captain of Operations: Steer the ship by managing day-to-day operations, from opening to closing. You'll ensure everything runs smoother than a fresh slice of avocado, upholding our top standards for quality, safety, and efficiency.
- Build & Inspire Your Ohana: You’ll recruit, train, and mentor a high-performing team of poke masters. Foster a positive, collaborative, and high-energy culture where everyone feels valued and motivated to do their best.
- Deliremarkable Customer Experience: Lead from the front by modeling exceptional customer service. You’ll empower your team to turn every guest into a regular, handling any feedback with professionalism and aloha.
- Drive Success & Growth: Take ownership of your store's financial health. You’ll monitor sales, manage inventory, control costs, and implement strategies to boost profitability and smash targets.
- Guardian of Quality & Consistency: Conduct regular checks to ensure every bowl that leaves the counter is perfect, every time. You’ll be the standard-bearer for our recipes, presentation, and brand promise.
Are You Our Next Poke Master Leader?
We're looking for someone with:
- Proven experience as a Manager or Supervisor in a fast-paced food service or QSR environment.
- A genuine passion for food, people, and leadership.
- Strong knowledge of food safety regulations (a formal certification is a huge plus!).
- Exceptional communication and problem-solving skills – you can handle the heat during a rush!
- Financial acumen to manage budgets, labour costs, and drive profitability.
- A proactive, "can-do" attitude and the ability to inspire a team.
What You’ll Get:
- A Career, Not Just a Job: Lead a growing brand with real opportunities for personal and professional development as we expand.
- Be the Boss: Take real ownership and make a tangible impact on your store's success and culture.
- Supportive Ohana: Join a supportive and collaborative management team that has your back.
- Perks: Enjoy employee discounts and other cool benefits.
Ready to Lead the Pack?
If you're an energetic and dedicated leader with a passion for both food and people, we want to hear from you. Apply now and help us drive the success of Poked!
Job Type: Full-time
Pay: $62,000.00 – $68,000.00 per year
Ability to commute/relocate:
- MELBOURNE, VIC 3000: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Leadership: 1 year (Preferred)
- Retail management: 1 year (Preferred)
Work Authorisation:
- Australia (Preferred)
Work Location: In person
