Shifts Required
Monday–Friday, 8:45 AM – 5:15 PM
Role and Responsibilities
The Store Supervisor is responsible for delivering excellent customer service and conducting the daily operations of the store. This includes adhering to Cashzone’s Policies and Procedures and reporting directly to the Operations Manager.
Customer Service
- Provide consistently excellent service in person, over the phone, and online.
- Receive training, mentoring, and supervision to meet Cashzone’s high standards of customer satisfaction.
Unsecured Cash Loans
- Complete online training to become a credit representative of Sure Cash.
- Collaborate with Sure Cash to finalise loan applications.
Point of Sale
- Perform all sales transactions including laybys, discounts, and refunds.
- Use the Point of Sale system (Pawnit), organisation software (Monday) and Google and Mictrosoft (Office) to process and record activities.
Cash Handling
- Handle large amounts of cash with honesty and integrity.
- Receive training in cash handling techniques and quick, accurate basic math calculations.
Pawn Loans, Contracts and Sales
- Negotiate and process pawnbroking loan and buy contracts, research, and sales.
- Receive training and mentoring in negotiation, research methods, and pricing guidelines.
Presentation of Store and Stock
- Display items professionally in-store and maintain cleanliness throughout.
- Take photographs for social media and the online store: cashzone.com.au
- Clean the shopfront, offices, and storage areas (e.g. vacuuming, dusting).
Errands
- Run occasional errands such as posting items, collecting change from the bank, and purchasing supplies from local retailers.
General Responsibilities
- Oversee store transactions and complete start/end-of-day cash reconciliation.
- Be available for alarm system callouts, delegate tasks as needed, and resolve in-store issues.
Qualifications and Education Requirements
- High School Certificate
- Current Police Check (clear)
- Previous managerial, supervisor, or team leader experience
Preferred Skills and Traits
- Strong technology knowledge
- Proficient in math and English
- Excellent reading and writing abilities
- Clear communication skills
- Common sense and integrity
- Confidence and reliability
- Time management
- Team-focused mindset
Job Types: Full-time, Permanent
Pay: From $51,000.00 per year
Benefits:
- Employee discount
- Employee mentoring program
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
Supplementary Pay:
- Bonus
- Christmas bonus
- Performance bonus
Ability to commute/relocate:
- Port Augusta SA 5700: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- MUST HAVE: Clear Police Check
Work Authorisation:
- Australia (Required)
Work Location: In person
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