Customer facing role - CBD based
Exciting newly created role
Full time permanent opportunity available
We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Welcome to Woolworths at Work
Woolworths at Work, launched in September 2020, aims to redefine the B2B grocery supply market, expanding from food supply to a comprehensive one-stop shop for business needs. This standalone ecommerce business prioritises a digital-first strategy, providing a best-in-class digital experience and pioneering new technologies for business customers.
Aligned with the Woolworths Group purpose, Woolworths at Work strives to provide reliable partnerships and contribute to healthier working and learning environments for all Australians, delivering comprehensive customer experience to a diverse client base, from large enterprises to SMEs, across various sectors.
What you’ll do
As a Strategic Sales Manager, you will be responsible for identifying, fostering, and securing new growth opportunities across priority verticals, and customers, be it in our acquisition stream, or our growth stream.
You’ll spend a significant portion of your time on the road, meeting customers face-to-face, understanding their evolving needs, and delivering solutions that drive long term value.
Own the end-to-end relationship for a defined portfolio of strategic enterprise accounts, and be responsible for managing & growing a portfolio of high-value enterprise customers through deep, trusted relationshipsDevelop and execute strategic plans to drive account growth, advocacy and share of wallet expansion
Foster a strategic partnership to align on long-term goals and co-develop initiatives for sustained growth
Conduct regular in-person meetings, presentations, and discovery sessions to understand customer needs and position tailored solutions
Work with internal teams to shape offers and proposals aligned to customer requirements
Deliver meaningful and impactful presentations and insights to customers
Represent the brand professionally in the market through networking events, conferences, and industry meetings
Provide a seamless E2E onboarding experience and early adoption
Regularly meet with key customers in person to understand their needs and opportunities & share latest data and insights
Create and document comprehensive account plans outlining strategies and tactics for retaining and growing individual enterprise accounts
Lead and manage contract renewals and negotiations for key customers for portfolio
Monitor account health across the portfolio of accounts and proactively address any risks or challenges. Implement corrective actions as needed
What you’ll bring
6+ years of experience in sales management, account management, or customer success roles, preferably in a B2B or e-commerce environment
Proven track record of managing and growing enterprise accounts
Extensive experience in building and maintaining strong relationships with key stakeholders at enterprise-level accounts
Experience in handling contract renewals and negotiations
Proficiency in negotiating and closing deals
Strong analytical skills to assess account performance, market trends and customer data
Excellent verbal and written communication skills
Ability to present complex information clearly and persuasively to different stakeholders
Strong problem-solving abilities to address client issues and improve processes
Creative thinking to develop innovative retention and growth strategies
Commercially minded and results driven
What you’ll experience
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families
A progressive and competitive leave policy that gives you more space for what matters to you
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary. Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
See how we’re creating better experiences together, for a better tomorrow
