Student and Academic Services Coordinator

Key Result Areas:

• Provide effective leadership and performance management of the client service and administration team at the College.
• Manage the provision of high quality, efficient and effective service delivery to students and staff.
• Coordinate all administration functions associated with orientation, enrolments, graduation, and general office management.
• Oversee the mid- and end-of-semester results process, including results processing, release of results, mid- and end-semester reporting, and the printing and distribution of certifications and transcripts, through coordination of various learning management and student management systems.
• Coordinate course and unit database management, class timetabling, facilities management, and system rollover each teaching period.
• Coordinate student evaluations in consultation with the Student Engagement and Success Manager, including the issuance of intervention and study plans, as well as identifying at-risk students through the at-risk rating system.
• Liaise with the Sponsored Students Manager to coordinate sponsored student reports and cultural attache communications.
• Manage administrative processes and record-keeping for credit applications and articulation agreements.
• Coordinate administrative processes supporting the academic team and delivery of the learning process.
• Ensure student administration filing and archiving procedures are accurately maintained.
• Identify opportunities for continuous improvement and assist with the documentation of business processes.
• Build and maintain effective working relationships with key College, Navitas and University partner stakeholders.
• Perform other duties as required.

Qualifications

Qualifications and Selection Criteria

Essential:

• Education and/or relevant experience equivalent to completion of a degree, or a diploma combined with relevant work experience in an administrative capacity.
• Well-developed administrative skills encompassing problem-solving, analytical thinking, and a strong attention to detail.
• Proven ability to interpret, communicate, and assist in the review of policies, with a focus on enhancing procedures and operational processes.
• Excellent interpersonal and communication skills, including the capacity to liaise effectively with clients across both academic and administrative domains.
• Strong organisational skills demonstrated ability to coordinate and prioritise multiple workloads efficiently.
• High level of computer literacy, proficient in Microsoft Word, Excel, and database management systems.
• Experience in supervising and leading small teams.
• Work experience within the higher education and/or vocational education sectors, preferably within a commercial environment.
• Demonstrated experience in managing learning management systems (LMS) to support educational delivery and administration.
• Proven expertise in coordinating complex timetabling for large cohorts of students and classes, ensuring optimal resource allocation, scheduling efficiency, and minimising clashes and errors.
• Proven track record of consistently meeting KPIs and deadlines.

Additional Information

What we can offer

• We offer careers across our global operations
• We recognise and reward.
• We understand the importance of showing appreciation.
• We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.
• Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities.
• Access to LinkedIn Learning for your development

Diversity Equity and Inclusion

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.

How to apply

Applicants are assessed upon receipt, so you are encouraged to apply now. To view other opportunities, please visit navitas.com/careers

All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role may be, required to provide a Working with Children Check and undergo a Police Check