Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.
TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco; we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.
Could that be you?
Your opportunity:
You will collaborate with stakeholders to collect; prioritize & enact system change as well as supporting users through various stages of the development & release cycle. You will use your problem solving and analytical skills to understand issues and work with technical teams to deliver solutions that benefit all impacted users.
You'll make impact by:
- Contribute to scope and shaping platform initiatives, working with various stakeholders and delivery teams
- Use various analytic tools to quantify value, track KPIs and the success of initiatives
- Work closely with operational and support teams to understand root cause for repeat incident and defects as input into strategic solutions
- Support technical change processes, identifying and communicating impacts to impacted user groups
What you’ll bring:
- Proven experience of contact centre / retail applications and technologies
- Strong Customer Service focus and commitment
- Ability to manage several complex tasks simultaneously
- Ability to take ownership of responsibilities
- A logical and methodical approach must be demonstrated along with strong administrative and interpersonal skills
- Verbal and written communication skills of a high standard, including the ability to communicate effectively with both technical and non-technical stakeholders
- Demonstrated use of initiative, planning, innovative decision making and problem-solving skills
Ideally, you will also have:
- High level knowledge of project methodologies and system development lifecycle is desirable.
- Experience in online, mobile app or CRM platform performance
- Comfortable using various analytics tools
What's in it for you?
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ – Access to a free mobile plan
- ‘Stay Connected NBN’ – Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
Come join us and build a better future. Apply today.
Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.
TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.
Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
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