Job Description
Job title: Team Lead - Superannuation Specialists
Position Type: Permanent
Location: Open to all locations across Australia with an established home office
About the role
At CSC, we’re dedicated to helping our members build a secure financial future. As the Team Lead – Superannuation Specialists, you’ll play a key role in leading and developing a team focused on delivering high-quality, compliant and customer-first guided advice and engagement.
This is a leadership role where you’ll foster a collaborative culture, empower your team to excel, and make a real impact on the retirement outcomes of our customers.
Key responsibilities
- Lead, coach, and develop a team of Superannuation Specialists
- Foster a customer-first, collaborative, and high-performance team culture
- Monitor performance and KPIs, providing feedback, support and development opportunities
- Allocate and manage workflow to maintain service levels and operational efficiency
- Conduct supervision and quality assurance of customer interactions to ensure compliance
- Drive continuous improvement initiatives that enhance customer education and retirement readiness
- Work closely with internal stakeholders to ensure clear and consistent messaging across all customer touchpoints
- Ensure compliance with regulatory frameworks, policies, and best practice standards.
What we’re looking for
- Australian Citizenship
- RG146 qualification in General Advice (day to day appointments are not required, but coverage is valuable)
- Strong coaching and training skills, with the ability to support and develop experienced team members
- Excellent organisational, collaboration and communication skills
- A professional, flexible, and adaptable approach to leadership
- Experience handling advice escalations
- Commitment to compliance, quality assurance, and ensuring CSC’s frameworks and tools are applied effectively
Why join CSC?
- Step into a brand-new leadership role with the chance to coach and mentor a team of professionals, helping them grow and succeed
- Opportunity to work across multiple teams and build broad exposure across CSC’s advice and engagement services
- Be part of building processes and driving improvements that shape the future of CSC’s customer engagement
- This role offers flexibility to suit your life, with hybrid or fully remote options based on your location
What you’ll get in return
A career where you belong
At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.
We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.
We’re proud to be an equal opportunity employer — and proud of the progress we’re making. Join a workplace where you can thrive, grow, and belong.
Learn more about CSC and our benefits:
www.csc.gov.au/Members/About-CSC/Careers
How to apply
To apply, please submit your CV along with a short cover letter telling us why you’re interested in this role, what makes you a strong fit, and one interesting thing about you — whether it’s a hobby, passion, or something that sets you apart.
To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.
Applications close: Sunday 7 September 2025
For any other questions about this role, contact [email protected].
