Position Description
Team Leader Platform Delivery
It’s an exciting time to join
We’re transforming the way we do business with significant investment in customer, digital and business innovation, re-
designing our infrastructure to service communities for generations to come and pursuing a circular economy so we can
not only reduce our environmental footprint but also reduce energy costs to keep customer bills affordable. We’re also
engaging communities to achieve better outcomes and supporting our incredibly talented and valued leaders and people.
Organisational Context
east Victoria across an area of 20,000 square kilometres. The service delivery area is bound by Corryong, Yarrawonga,
Benalla and Dartmouth. We operate 21 water treatment facilities and 22 wastewater treatment plants that service most
towns across the region. Over 200 full time equivalent staff are employed at our centres in Wodonga, Wangaratta, Benalla,
Yarrawonga, Corryong, Beechworth, Mount Beauty and Myrtleford.
Our operations are overseen by the Department of Environment, Land, Water and Planning (DELWP) on behalf of the
Minister for Water, and the Department of Treasury and Finance (DTF) on behalf of the Treasurer. We continue to invest in
innovative and long-term capital projects which contribute to the health and well-being of current and future generations.
Our Commitment to Health and Safety
from bullying and harassment for all employees, contractors, customers and visitors. We prioritise the health, safety
(physical and psychological) and wellbeing of all staff and customers.
Transformational Leadership Competencies
- Business, strategy and negotiation acumen.
- Agility and adaptability.
- Program and change management.
- Communicator, connector, influencer, relationship builder.
- Opportunity focused, growth mindset.
- Developing, coaching and supporting others.
- Leading hybrid teams.
- Management essentials (safety first, planning, budgeting, delivery, people management,
continuous improvement, opportunity and risk management).
Our Mindsets
At
where our people are aligned with our business direction, proud of their contribution to business performance, and own a
culture that is centred on the following mindsets:
- Committed to advancing and supporting people to succeed.
- Consistent in interactions with people and in applying processes.
- Provide empathy for people and be willing to place oneself in another person’s position.
- Accountable for one’s own actions and responsibilities and playing your part for the success of the
organisation.
- Cooperative with others to work towards the Corporation’s common goals.
Position Objectives
The Team Leader Platform Delivery:
- Delivers the organisation’s roadmap to enhance and extend the Salesforce CRM and Aptumo Billing Engine to
deliver great outcomes for our people and customers.
- Leads and implements delivery methodologies to establish best practice processes that will drive the product
roadmap.
- Manages the pipeline of requests, working to establish priorities and required resources and align release schedules
to business requirements.
- Partners with the Customer Experience and the Urban Growth Leadership teams, technology vendors, stakeholders
and other subject matter experts to plan and execute delivery of business outcomes.
- Supports cross functional Digital and Customer Experience teams and builds a culture of continuous innovation and
well-governed delivery, through established methods of prioritising, planning and executing on transformation
initiatives and product functionality.
Key Responsibility Areas
- Providing highly valued leadership and support to the Platform Delivery team.
- Developing new approaches and capabilities within the team to guide platform delivery outcomes, including
prioritisation, testing, development and release management for vendor applications.
- Engaging and developing a cross-functional team that uses well governed processes and structured methods to
meet the needs of the business.
- Supervising the administration, configuration and optimisation of the Salesforce platform and its related tools and
integrations.
- Leading and supervising the investigation and resolution of incidents, delivery of user requests and fixes, and
development of enhancements on Salesforce and its related tools and integrations.
- Engaging with vendors and other third parties to ensure effective relationships and expectation management,
specifically in terms of contractual engagement, test and release management, and defect fixes.
- Building an innovative culture across the areas of ideation, improvement and innovation, with the ability to deliver
on these to create efficiencies within the organisation.
- Building an adaptive delivery culture that uses the right methodology, i.e. waterfall, agile, etc. to ensure that
appropriate controls, checkpoints and documented evidence is available to support decisions
- Partnering with internal teams that use the Salesforce platform and other stakeholders to prioritise backlog,
maximize value delivered and remove blockers.
- Ensuring that data insights and stakeholder feedback are key to decision making and roadmap development.
- Maintaining project scrum boards, product backlog and future roadmap in conjunction with business partners and
stakeholders across the organisation.
- Data-driven analysis of key metrics across the business systems and identification of innovation opportunities and
benefits management.
Organisational Relationships
This role reports to the Manager Innovation and Information Security and supervises the Platform Delivery team. The Team
Leader Platform Delivery liaises with business partners and stakeholders, strategic vendors, internal resources, peers in
water corporations, government agencies and members of the public.
Accountability and Extent of Authority
- Accountable to the Manager Innovation and Information Security.
- Freedom to act is set by policies and legislation and actions taken may have a significant impact on the Corporation
and / or the community.
- Responsible for delivering the organisation’s roadmap to enhance and extend the Salesforce CRM and Aptumo
Billing Engine.
- Provide specialist advice and manage resources in the development of policy, procedures and templates to support
the delivery and audit expectations
Judgement and Decision Making
- Making judgements and decisions in accordance with the highest professional standards and the
Corporation’s policies and procedures. Decisions and advice are subject to review by the Manager
Innovation and Information Security.
- Decisions and actions may have a substantial effect on the organisation, or on the public perception of
- Excellent analytical and problem-solving skills. Problems encountered may be of a complex or technical nature with
solutions not related to previously encountered situations and some creativity and originality is required.
- An understanding of the long-term goals of
operates.
Specialist skills and knowledge
- Proven experience in Salesforce, or a comparable CRM/ERP, including configuration, troubleshooting, upgrades and
delivery tasks.
- Proven experience in managing third parties including vendors, support agencies and consultancies.
- Proven experience in change management (both technical and non-technical) and building competencies that grow
the capacity to deal with change more effectively.
- Proven experience in stakeholder and vendor management and building and developing strong relationships with
strategic partners.
- Experience with agile planning and development tools (e.g. JIRA, Confluence) and delivery tools such as stand-ups,
sprints, showcasing and retrospectives.
- Experience in project management including scope management, risk assessment, resource utilisation,
prioritisation, and dependencies.
Management Skills
- Management of third party contractors and vendors to ensure terms of contract are being met.
- Ability to prioritise, work to critical timeframes, and manage multiple business stakeholders.
- Ability to adapt and change across business priorities, understanding when there is a new direction needed or an
urgent business consideration to focus on.
- Structuring work in line with outcome focused deliverables, timeframes, prioritisation, and delivery with strong
engagement and continued oversight.
- Ability to respond to change and pivot as required in response to BAU incidents or defects.
- Ability to provide highly valued leadership and coaching to the Platform Delivery team, including in the application
of templates, policies and procedures.
Interpersonal Skills
- Ability to work collaboratively and constructively across peers to develop trust, break down silos, discuss issues,
resolve specialist problems, and build relationships.
- Ability to build and maintain strong relationships with stakeholders across the business, encouraging a culture of
partnerships and common purpose for delivery. Relationship building will be essential to ensure the success of the
platforms, including other teams within
entities, etc
- Demonstrated ability to communicate complex technical information in a condensed manner to a range of
stakeholders, verbally and in writing.
Qualifications and Experience
- Formal qualification in one or a combination of: Salesforce or a comparable CRM/ERP, project management or
change management.
- Experience or certification in release management and / or delivery methodologies including Waterfall, Agile, etc.
- Demonstrated leadership experience.
- Experience in agile delivery and leading an agile team would be beneficial.
Requirements of Employment
Employees of
Health, Safety and Wellbeing
- Support the proactive implementation of the HS&W Management System, culture growth and safe work practices,
through high levels of positive role modelling.
- Inspire staff to proactively focus on their physical and mental wellbeing.
- Empower staff to identify workplace hazards (including psychological hazards) and implement the appropriate
control measures.
- Ensure all incidents regardless of the severity are reported and debriefed in accordance with NEW’s procedures.
Protecting the Environment
helping our communities build resilience and adapt to climate change. This will be demonstrated through continued
emissions reduction, climate adaptation and environmental stewardship.
Data Privacy
As a Victorian government organisation,
2014 (“PDP Act”). There are 10 Information Privacy Principles (“IPPs”) in the PDP Act that govern the way that North East
Water collects and handles the personal information of current and future employees and customers.
Privacy Statement can be found on our website.
