Job Overview
The Trade Waiter at Haidilao Hot Pot plays a vital role in delivering exceptional customer service within a premium dining environment, ensuring every guest enjoys a memorable and engaging dining experience.
Duties and Responsibilities:
- Greeting and seating customers in a professional and friendly manner
- Presenting menus, taking orders, and providing detailed information about menu items and beverage lists in a professional manner.
· Accurately taking and relaying food and beverage orders to kitchen and bar staff through the POS system.
- Serving food, beverages, and hot pot ingredients efficiently, ensuring presentation and timeliness meet high standards.Serving food and beverages promptly and efficiently
- Ensuring customer satisfaction and handling complaints courteously
- Setting up tables, arranging decorations, with condiments, utensils, and dining accessories.and maintaining a clean dining area
· Clearing tables promptly, returning used dishes and utensils to the kitchen, and resetting for new guests.
· Monitoring tables to remove empty plates, refill beverages, and proactively attend to customer needs.
- Coordinating with kitchen staff to ensure accurate and timely service
- Processing payments and managing reservations
· Upholding Haidilao’s premium service culture, including attentive table service, problem-solving, and engaging in customer interaction.
· Opening bottles, pouring beverages, and preparing basic mixed drinks; assisting with wine and beverage service when required.
- Supporting Following workplace health and safety, hygiene, and service standards
What you’ll bring:
- AQF Certificate III in Hospitality (Restaurant Front of House) or equivalent
- At least 1 year's experience as a Waiter in a full-service restaurant (Chinese cuisine experience preferred)
- Strong communication and customer service skills
- Ability to work efficiently under pressure and as part of a team
Job Type: Full-time
Pay: $70,000.00 – $80,000.00 per year
Work Location: In person