Venue Experience Officer

Band 3

1 x Permanent full time - $69,084 - $73,352 per annum (plus super)

1 x Permanent part time (22 hours per week) - $69,084 - $73,352 pro-rata, per annum (plus super)

1 x casual - $43.70 - $46.40 per hour

About Us

Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.

We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.

About the role

Creative and engaged city are looking for next Venue Experience Officer (VEO) due to the expanding nature of council operated venues.

The purpose of this position is to provide high quality customer service and operational support across Council community and cultural venues. The role focuses on creating a positive and welcoming experience for all visitors and customers, ensuring that each interaction contributes to an excellent customer experience

About you

To be successful in this role, you will have the below demonstrated knowledge and understanding:

• Previous experience in customer service, event support or front-of-house operations.
• Strong communication skills.
• Ability to work effectively in a fast-paced dynamic environment.
• Excellent problem-solving skills and attention to detail.
• Flexibility to work evenings, weekends and public holidays

Please ensure you address the key selection criteria outlined in the position description as part of your application.

You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.

The successful candidate will be asked to produce a valid Working with Children Check and will be asked toconsent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Benefits of working with us

Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.

Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

Our benefits include

• Competitive salary
• Salary sacrifice childcare (where available)
• Flexible working options supported
• Access to learning & development programs including study assistance
• Reward & recognition programs
• Health initiatives
• Access to our support and wellbeing programs
• A vibrant social club

For more information about our benefits, please visit our careers page: Working with Us

Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.

To apply

To apply for this position please complete the online application form, including your resume, a very brief cover letter and address the key selection criteria. You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks.

Position Description:Venue Experience Officer - 305.2 KB

Applications close: 5pm, Wednesday, 18 June 2025

Further information: Haydn Murphy, 8571 1634