Veterans' Home Care Assessment Agency Coordinator

Empowered to Shine

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. Live your best work/life in a respectful environment that values your safety, wellbeing and the contribution you make.

The Role:

Exciting opportunity for a Coordinator in the Veterans’ Home Care (VHC) team to work as part of a trusted team and provide high quality support to over 8,000 eligible members of the Veteran community, adhering to the Department of Veterans Affairs VHC Guidelines.

• Conduct assessments and reviews, and formulate care plans based - operating within the VHC guidelines
• Provide service coordination to support and manage vulnerable or at-risk clients who may have complex personal, social, and/or medical situations
• Handle inbound and outbound calls from Veterans, and their families/representatives, service providers, and the Department of Veterans Affairs
• Collaborate with service providers, GPs, welfare agencies, health professionals, DVA, or community organisations to achieve best outcomes for clients
• Advocate for clients, and their families, and facilitate referrals to appropriate care agencies where appropriate.

About you:

• Tertiary qualifications in a health or social services-related discipline or equivalent qualification in the aged, community, or healthcare industry
• Experience in assessment, care planning and service coordination
• Ability to use technology confidently and learn new systems quickly
• Experience in customer service positions, demonstrating empathy, warmth, understanding and kindness
• A collaborative ‘can do’ approach for working in a team, but an ability to manage individual work and priorities
• Knowledge of the veteran community and the impact of military training/experiences on the client’s physical and mental health (desirable)

Why Benetas:

• Engage in meaningful work and play a crucial role in enhancing our Veteran's experience. Don’t miss out on the opportunity to care for our 8,000 Veterans!
• Permanent part time, working between 9am-5pm Monday to Friday
• Newly renovated office in Blackburn, with an abundance of free parking on site, and close to train station
• Not for profit salary packaging up to $18,300 per annum - increase your take home pay and pay less tax

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW!