Company Description
If you are looking to work in a busy environment, you will NOT be disappointed!
If you're a people person, animal lover and have a passion for providing a positive experience, THIS is the place to work!
Our clinic is 100% small animal - we see predominantly dogs and cats. We have a great client base with a regular and loyal clientele!
We are a down to earth, easy going, and compassionate team who would love to welcome an experienced and like-minded Receptionist!
About the role
- Shifts will be 8-10 hours can be 4-5 days per week
- Exposure to a busy practice that will ensure your customer service skills are not wasted and you can practice them every day
- You will be responsible for all reception duties including welcoming clients and patients on arrival, answering the phone, booking appointments through our patient management program, taking and receipting payments, sending and responding to emails from clients, organising patient admission paperwork, banking duties and other administrative tasks needed
- Triaging patients (which you will be trained on in induction)
- Providing general advice on vaccine schedules, food and parasite prevention
- Work within a great team that all get along well and are like family
- We all share in a professional attitude towards our work and ensure we uphold exceptional client and patient care
- We value our team’s work/life balance and ensure our team gets their regular breaks throughout the day with an effective scheduling system
- We continually try to be innovative to ensure we are offering the best we can to our clients and patients
What attributes are we seeking?
- Someone that has previous experience working in a receptionist/administrative role
- A motivated and driven person
- Minimum Cert II or III Qualified preferred
- An extensive knowledge and understanding of veterinary industry
- Ability to multi-task under pressure with a calm, compassionate demeanour
- Confident with scheduling systems and basic account management
- Organised and has high attention to detail
- Ability to deal with a varying workload and able to prioritise work tasks effectively
- Accountable and reliable
- Works well within a team with great communication skills
- Great customer service skills with the ability to build rapport with clients easily
If this sounds like the role for you, Apply Today! We would love to meet you!
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