Headquartered in Brisbane, Queensland, Envest is an insurance investment and distribution business with a diverse portfolio of brands and national footprint. Envest is a private, entrepreneurial business with a shared vision to empower independent broking and underwriting businesses to grow and deliver best-in-class insurance solutions.
As the Application Support Team Leader, you will play a crucial role in ensuring the seamless operation of our applications and technologies, across Marketplace, Officetech, JAVLN and Broker Management Systems. You will lead a dedicated team, ensuring the delivery of stellar customer support while overseeing key processes, improving efficiencies, and fostering a collaborative team environment. This role is vital in maintaining the integrity and availability of our application services, directly contributing to our company's success.
About the Role:
- Provide leadership and supervision for the application support team.
- Take charge of managing and resolving application issues, ensuring high levels of service support are maintained.
- Collaborate with product owners and business broking operations teams to align support with strategic goals.
- Develop and implement support procedures and documentation to standardise service delivery.
- Coordinate with other departments and stakeholders to ensure seamless support processes.
- Train and mentor team members to enhance their skills and effectiveness.
- Monitor performance metrics and conduct regular reviews to foster continuous improvement.
- Co-ordinate training on new product features and enhancements.
About You:
- A bachelor’s degree in information technology, Computer Science, or a related field.
- Proven experience in application support and team leadership roles.
- Strong problem-solving skills and technical knowledge relevant to Marketplace, Officetech and Broker Management Systems.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities effectively.
- Familiarity with emerging technologies such as API integrations, RPA, and AI in broking environments.
- Experience in coordinating cross-functional teams and vendor relationships.
- Understanding of insurance workflows and compliance requirements.
Why Us?
We value our team and strive to provide a comprehensive range of benefits and opportunities to support your personal and professional growth. Here's what you can expect when you join us:
- Competitive remuneration + opportunity for an annual incentive.
- An environment that encourages professional growth based on skills and interests.
- Paid volunteer leave, birthday leave + more benefits.
- Flexible working arrangements, with scope for some work-from-home.
- Employee Assistance Program for you and immediate family members.
If you’re ready to embark on the next chapter of your career, we encourage you to click the Apply button or reach out to people@envest.com.au